Quality Assurance and Compliance Lead
2025-05-06T14:43:20+00:00
Tugende
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https://www.greatugandajobs.com/jobs/
FULL_TIME
Headquarter- Kampala
Kampala
00256
Uganda
Finance
Accounting & Finance
2025-05-20T17:00:00+00:00
Uganda
8
About Tugende
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.
Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 80,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.
About the role
The Quality Assurance & Compliance Lead will be responsible for ensuring that all TUGENDE processes are controlled and monitored for quality and compliance. They will be responsible for performing quality audits and control reviews of the business processes and procedures on a regular basis.
The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.
Key Responsibilities:
Internal Control Framework:
- Lead the development and implementation of the internal controls & risk management framework and policies.
- Continuously review and monitor existing systems to improve their effectiveness and increase TUGENDE’s process maturity levels.
- Provide leadership on enforcing the processes and policies by highlighting inefficiencies, fraud and revenue leakages.
Risk Management:
- Test the controls set by TUGENDE’s management for vulnerabilities and give recommendations on how to mitigate against risks.
- Participate in end user testing of applications, systems and dashboards pointing out inconsistencies or any variations from the business requirements and strategy.
- Advise management on enterprise risk, continually identify new and emerging risks facing the company and maintain an up-to-date risk profile.
- Lead investigations as required by the organisation
Compliance:
- Ensure that line managers and business processes/ control owners are aware of the company’s standard operating procedures (SOPs) and help create a monitoring mechanism to allow the adherence to these SOPs.
- Track and monitor external compliance requirements on a regular basis. (Tax, Regulatory etc.)
Quality Assurance:
- Plan and perform internal quality audits on TUGENDE processes and procedures.
- Evaluate the application of internal operational guidelines/ manuals, identify deviations and recommend appropriate changes where necessary.
- Regularly review exceptions to the business rules to ensure they are catered for in the process and procedure improvements.
Monitoring & Reporting:
- Compile and discuss detailed findings, implications and recommendations for process and system improvements to relevant stakeholders.
- Regularly check and update if the recommendations have been implemented.
- Document and report material changes affecting the internal control system to help ensure that the framework is reviewed, maintained and improved appropriately.
Training:
- Oversee regular training and awareness for the staff on the internal controls process to develop an understanding of the same.
Qualifications, Work Experience and Skills needed
Qualifications
- Relevant Professional Accountancy Certification (ACCA, CPA,ICAEW,CMA or other relevant course) no less than Professional level
- CIA qualification is desirable
Work experience
- Not less than 4 years experience in a similar role
- Expertise and proficiency in MS excel and other MS Apps
Skills and Competencies
- Analytical skills
- Communication skills
- Attention to detail
- Professional skepticism
- Ability to develop and execute audit plans and evaluating internal controls
- Ability to adapt to changing regulatory environments and industry practices.
Internal Control Framework: Lead the development and implementation of the internal controls & risk management framework and policies. Continuously review and monitor existing systems to improve their effectiveness and increase TUGENDE’s process maturity levels. Provide leadership on enforcing the processes and policies by highlighting inefficiencies, fraud and revenue leakages. Risk Management: Test the controls set by TUGENDE’s management for vulnerabilities and give recommendations on how to mitigate against risks. Participate in end user testing of applications, systems and dashboards pointing out inconsistencies or any variations from the business requirements and strategy. Advise management on enterprise risk, continually identify new and emerging risks facing the company and maintain an up-to-date risk profile. Lead investigations as required by the organisation Compliance: Ensure that line managers and business processes/ control owners are aware of the company’s standard operating procedures (SOPs) and help create a monitoring mechanism to allow the adherence to these SOPs. Track and monitor external compliance requirements on a regular basis. (Tax, Regulatory etc.) Quality Assurance: Plan and perform internal quality audits on TUGENDE processes and procedures. Evaluate the application of internal operational guidelines/ manuals, identify deviations and recommend appropriate changes where necessary. Regularly review exceptions to the business rules to ensure they are catered for in the process and procedure improvements. Monitoring & Reporting: Compile and discuss detailed findings, implications and recommendations for process and system improvements to relevant stakeholders. Regularly check and update if the recommendations have been implemented. Document and report material changes affecting the internal control system to help ensure that the framework is reviewed, maintained and improved appropriately. Training: Oversee regular training and awareness for the staff on the internal controls process to develop an understanding of the same.
Analytical skills Communication skills Attention to detail Professional skepticism Ability to develop and execute audit plans and evaluating internal controls Ability to adapt to changing regulatory environments and industry practices.
Relevant Professional Accountancy Certification (ACCA, CPA,ICAEW,CMA or other relevant course) no less than Professional level CIA qualification is desirable Work experience Not less than 4 years experience in a similar role Expertise and proficiency in MS excel and other MS Apps
JOB-681a20088d72b
Vacancy title:
Quality Assurance and Compliance Lead
[Type: FULL_TIME, Industry: Finance, Category: Accounting & Finance]
Jobs at:
Tugende
Deadline of this Job:
Tuesday, May 20 2025
Duty Station:
Headquarter- Kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, May 6 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About Tugende
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.
Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 80,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.
About the role
The Quality Assurance & Compliance Lead will be responsible for ensuring that all TUGENDE processes are controlled and monitored for quality and compliance. They will be responsible for performing quality audits and control reviews of the business processes and procedures on a regular basis.
The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.
Key Responsibilities:
Internal Control Framework:
- Lead the development and implementation of the internal controls & risk management framework and policies.
- Continuously review and monitor existing systems to improve their effectiveness and increase TUGENDE’s process maturity levels.
- Provide leadership on enforcing the processes and policies by highlighting inefficiencies, fraud and revenue leakages.
Risk Management:
- Test the controls set by TUGENDE’s management for vulnerabilities and give recommendations on how to mitigate against risks.
- Participate in end user testing of applications, systems and dashboards pointing out inconsistencies or any variations from the business requirements and strategy.
- Advise management on enterprise risk, continually identify new and emerging risks facing the company and maintain an up-to-date risk profile.
- Lead investigations as required by the organisation
Compliance:
- Ensure that line managers and business processes/ control owners are aware of the company’s standard operating procedures (SOPs) and help create a monitoring mechanism to allow the adherence to these SOPs.
- Track and monitor external compliance requirements on a regular basis. (Tax, Regulatory etc.)
Quality Assurance:
- Plan and perform internal quality audits on TUGENDE processes and procedures.
- Evaluate the application of internal operational guidelines/ manuals, identify deviations and recommend appropriate changes where necessary.
- Regularly review exceptions to the business rules to ensure they are catered for in the process and procedure improvements.
Monitoring & Reporting:
- Compile and discuss detailed findings, implications and recommendations for process and system improvements to relevant stakeholders.
- Regularly check and update if the recommendations have been implemented.
- Document and report material changes affecting the internal control system to help ensure that the framework is reviewed, maintained and improved appropriately.
Training:
- Oversee regular training and awareness for the staff on the internal controls process to develop an understanding of the same.
Qualifications, Work Experience and Skills needed
Qualifications
- Relevant Professional Accountancy Certification (ACCA, CPA,ICAEW,CMA or other relevant course) no less than Professional level
- CIA qualification is desirable
Work experience
- Not less than 4 years experience in a similar role
- Expertise and proficiency in MS excel and other MS Apps
Skills and Competencies
- Analytical skills
- Communication skills
- Attention to detail
- Professional skepticism
- Ability to develop and execute audit plans and evaluating internal controls
- Ability to adapt to changing regulatory environments and industry practices.
Work Hours: 8
Experience in Months: 48
Level of Education: professional certificate
Job application procedure
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