Background

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Overview

World Vision International is strengthening its global Staff Care & Well-being approach to ensure that staff are supported not only through formal services, but through cultures of trust, connection, and relational care.

We are seeking a Technical Specialist, Relational Well-being to strengthen the relational foundations that enable staff to feel seen, heard, and supported across diverse organizational contexts.

This role focuses on strengthening peer support networks, supporting relational repair when trust has been strained, and embedding relational well-being into everyday organizational life. The position works closely with regional and national colleagues to support locally grounded approaches that strengthen trust, belonging, and collective resilience.

This is not solely a technical or programmatic role. It requires deep relational intelligence, cultural humility, and the ability to work alongside colleagues in complex environments with care and credibility.

We are particularly interested in candidates currently working in national or regional contexts within humanitarian or international organizations.

Why this role matters

World Vision is strengthening how we care for our people through a more intentional, learning-driven, and systems-based approach to staff care and well-being.

Sustainable well-being is relational. It is shaped by trust, belonging, and the everyday ways people support one another. This role exists to strengthen the relational conditions that allow staff to remain connected, supported, and able to carry out their work with dignity.

If you have ever sat in a national or regional office thinking, “People are carrying a lot beneath the surface, and we need stronger ways to support one another,” this role may be for you.

Key Responsibilities

Relational Care System Design

• Develop frameworks and practices that strengthen trust, belonging, and relational repair
• Provide guidance on integrating relational well-being into policies and practices
• Partner with HR, Comms, and SSR to embed relational approaches in team culture and leadership development

Staff Support & Informal Systems Strengthening

• Support regions to sustain and adapt peer support networks
• Facilitate learning and skill development for staff support functions and facilitators
• Promote informal practices that sustain connection and community

Organizational Healing & Crisis Response

• Provide technical input into crisis response where relational repair is needed
• Support healing processes following organizational ruptures or change
• Collaborate with leaders to address issues of trust and institutional betrayal

Learning & Knowledge Management

• Document and share lessons from relational care practices
• Contribute to communities of practice on relational well-being and trust-building
• Support research and innovation in relational and peer-based systems
• Self-directed learning to maintain currency on industry trends, research, practices and key actors in training, communications, and staff well-being.

Cross-Functional Collaboration

Collaborate with Specialists in Change, Work Design, and Mental Health on integrated approaches

Partner with Risk and Emergency teams to align relational systems with resilience strategies

KNOWLEDGE, SKILLS AND ABILITIES

Required Skills, Knowledge and Experience

• Advanced education in psychology, sociology, organizational development, or related field
• Advanced training in facilitation, conflict resolution, or restorative justice an advantage
• Professional certification in counseling, coaching or mental health first aid desirable
• Minimum 7 years’ experience in psychosocial support, organizational psychology, or humanitarian staff care
• Expertise in relational practices, trust-building, or staff support systems
• Experience facilitating healing, conflict resolution, or restorative practices in complex organizations
• Proven cross-cultural experience in INGOs or comparable international organizations
• Fluency in English, fluency in additional languages considered an advantage

Preferred Skills, Knowledge and Experience

• Strong understanding of humanitarian contexts, cultural dynamics, and staff care challenges and practices.
• Familiarity with moral injury, institutional betrayal, and organizational healing.
• Skilled facilitation to create safe and inclusive dialogue spaces.
• Multilingual capacity strongly preferred.
• Proven advising capabilities with the ability to influence widely across a diverse international organisation.
• Skillful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organization.
• Ability to operate effectively and responsively in a fast changing, ambiguous environment, and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.
• Ability to work well independently; a motivated self-starter, with good initiative and problem-solving skills
• Strong ability for critical thinking, displaying proactive and innovative approaches to work streams.
• Strong coaching and consulting competences.

Travel and Work Environment Requirement

Up to 20%, dependent on Partnership Travel Guidelines

Ability to work regularly outside of business hours sometimes in hazardous conditions

• Develop frameworks and practices that strengthen trust, belonging, and relational repair
• Provide guidance on integrating relational well-being into policies and practices
• Partner with HR, Comms, and SSR to embed relational approaches in team culture and leadership development
• Support regions to sustain and adapt peer support networks
• Facilitate learning and skill development for staff support functions and facilitators
• Promote informal practices that sustain connection and community
• Provide technical input into crisis response where relational repair is needed
• Support healing processes following organizational ruptures or change
• Collaborate with leaders to address issues of trust and institutional betrayal
• Document and share lessons from relational care practices
• Contribute to communities of practice on relational well-being and trust-building
• Support research and innovation in relational and peer-based systems
• Self-directed learning to maintain currency on industry trends, research, practices and key actors in training, communications, and staff well-being.
• Collaborate with Specialists in Change, Work Design, and Mental Health on integrated approaches
• Partner with Risk and Emergency teams to align relational systems with resilience strategies

• Advanced training in facilitation, conflict resolution, or restorative justice
• Expertise in relational practices, trust-building, or staff support systems
• Experience facilitating healing, conflict resolution, or restorative practices in complex organizations
• Skilled facilitation to create safe and inclusive dialogue spaces.
• Multilingual capacity
• Proven advising capabilities
• Skillful communicator with advanced influencing skills
• Ability to operate effectively and responsively in a fast changing, ambiguous environment
• Ability to work well independently; a motivated self-starter, with good initiative and problem-solving skills
• Strong ability for critical thinking, displaying proactive and innovative approaches to work streams.
• Strong coaching and consulting competences.

• Advanced education in psychology, sociology, organizational development, or related field
• Professional certification in counseling, coaching or mental health first aid desirable
• Proven cross-cultural experience in INGOs or comparable international organizations
• Fluency in English
• Strong understanding of humanitarian contexts, cultural dynamics, and staff care challenges and practices.
• Familiarity with moral injury, institutional betrayal, and organizational healing.