ACCOUNTS RELATIONSHIP OFFICER

• Proactively follow up with clients on instalment balances due under signed purchase agreements.
• Contact clients via phone, email, and meetings to ensure timely settlement and prevent arrears.
• Monitor payment schedules, identify defaults, and initiate early engagement.
• Negotiate and document structured repayment arrangements for overdue accounts.
• Maintain accurate records of all client interactions and follow-up outcomes.
• Provide up-to-date account statements and payment explanations.
• Collaborate with Credit Control Officer to align recovery actions with reconciled records.
• Coordinate with Sales and Legal Departments on payment obligations vs. contractual terms.
• Escalate unresolved arrears and support legal processes with account histories.
• Prepare regular reports for Head of Finance on arrears status and collection performance.
• Safeguard company reputation with professional, sensitive collection activities.

• Proactively follow up with clients on instalment balances due under signed purchase agreements.
• Contact clients via phone, email, and meetings to ensure timely settlement and prevent arrears.
• Monitor payment schedules, identify defaults, and initiate early engagement.
• Negotiate and document structured repayment arrangements for overdue accounts.
• Maintain accurate records of all client interactions and follow-up outcomes.
• Provide up-to-date account statements and payment explanations.
• Collaborate with Credit Control Officer to align recovery actions with reconciled records.
• Coordinate with Sales and Legal Departments on payment obligations vs. contractual terms.
• Escalate unresolved arrears and support legal processes with account histories.
• Prepare regular reports for Head of Finance on arrears status and collection performance.
• Safeguard company reputation with professional, sensitive collection activities.