Vacancy title:
Call Centre Agent

[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service]

Jobs at:
Mogo

Deadline of this Job:
Saturday, August 23 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Tuesday, August 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

DUTIES AND RESPONSIBILITIES

• Handle customer and staff inquiries via phone, email, SMS, and chat, ensuring timely and professional responses.
• Educate current and potential customers about product and service offerings.
• Make and receive calls as assigned by the designated supervisor.
  Accurately update communication logs for every customer interaction.
• Actively participate in team meetings, engage in sales activities over the phone, collect payments, and address issues related to tracker functionality.
• Maintain accurate and up-to-date customer records.

JOB REQUIREMENTS

• Bachelor’s degree in any discipline from a recognized university.
• Minimum of three months of experience in a call centre environment.
• Excellent proficiency in computer applications.
• Ability to multitask and perform effectively under pressure.
• Demonstrated integrity, strong work ethic, and a proactive, positive attitude.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure
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