Job Summary

The Clinical Manager provides clinical, operational, and governance leadership for outpatient and inpatient care services, including, theatre services, and critical care units. The role is accountable for safe, high-quality, patient-centred, and efficient delivery of patient care in alignment with COHSASA standards, Ministry of Health regulations, WHO International Patient Safety Goals (IPSGs), and C-Care values. The Clinical Manager drives clinical excellence, patient safety, multidisciplinary coordination, clinical governance, service productivity, and continuous quality improvement across all inpatient service lines. The role serves as the key clinical authority, ensuring optimal patient outcomes, operational efficiency, and sustainable service growth.

Job Details

1. Clinical Governance & Patient Safety

• Lead implementation and monitoring of COHSASA service elements relevant to inpatient, theatre, and critical care services.
• Ensure compliance with WHO IPSGs, clinical protocols, escalation pathways, theatre safety standards, and critical care guidelines.
• Oversee incident reporting, RCAs, mortality reviews, clinical audits, and implementation of corrective actions.
• Drive a culture of patient safety, accountability, ethical practice, and continuous quality improvement.
• Monitor infection prevention and control practices across wards, theatre, and critical care areas.
• Ensure compliance with antimicrobial stewardship and medication safety practices.
• Lead multidisciplinary clinical governance meetings and quality improvement initiatives.

2. Inpatient, Theatre & Critical Care Operations

• Oversee day-to-day inpatient, theatre, and critical care operations to ensure safe, timely, and coordinated care delivery.
• Ensure efficient patient flow from admission to discharge while minimizing delays and unnecessary length of stay.
• Coordinate consultant reviews, theatre scheduling, critical care admissions, and escalation pathways.
• Monitor theatre efficiency, case utilization, turnaround times, and theatre preparedness.
• Ensure adequate emergency preparedness and rapid response systems are functional and effective.
• Collaborate with nursing, diagnostics, pharmacy, and support departments to optimize continuity of care.

3. Clinical Quality & Standards of Care

• Ensure evidence-based practice and adherence to approved clinical pathways and treatment protocols.
• Lead regular audits of inpatient records, theatre documentation, consent forms, medication charts, and critical care management.
• Monitor patient outcomes and implement interventions aimed at improving clinical quality indicators.
• Ensure compliance with standards for safe surgery, safe sedation, transfusion safety, and critical care monitoring.
• Promote standardized documentation and continuity of care across all inpatient services.

4. People Leadership & Capability Development

• Provide leadership, mentorship, supervision, and support to inpatient medical officers and clinical teams.
• Identify staffing gaps, skill mix requirements, and training needs in collaboration with Clinical Directorate and HR.
• Coordinate CMEs, simulation drills, emergency response training, and competency development programs.
• Participate in recruitment, onboarding, performance appraisals, corrective coaching, and succession planning.
• Foster teamwork, accountability, professionalism, and a positive safety culture.

5. Data, Performance & Reporting

• Analyze inpatient, theatre, and critical care performance indicators and trends.
• Prepare and submit weekly and monthly performance reports highlighting risks, outcomes, incidents, and improvement actions.
• Use data to guide operational improvements, service redesign, patient safety interventions, and capacity planning.
• Monitor compliance with accreditation standards and recommend corrective measures where gaps exist.

6. Financial Stewardship & Productivity

• Support initiatives aimed at improving inpatient and theatre productivity while maintaining quality and safety standards.
• Collaborate with Finance and Management to align clinical operations with sustainable business practices.
• Monitor utilization of consumables, implants, medications, blood products, and theatre supplies to minimize wastage.
• Contribute to development and growth of inpatient, theatre, and critical care service lines.

Requirements

• Bachelor of Medicine and Surgery from a recognized university.
• Valid practicing license and registration with the relevant medical council .
• Minimum of three (3) years progressive experience in clinical leadership post internship
• Experience in inpatient care, theatre services, emergency response systems, and/or critical care operations.
• Strong understanding of healthcare regulations and accreditation standards including COHSASA, IPC, and WHO IPSGs
• Demonstrated leadership in clinical governance, patient safety, and quality improvement initiatives
• Strong analytical and problem-solving skills with ability to drive Root Cause Analysis and corrective actions.
• Ability to lead multidisciplinary teams and foster accountability and collaboration • Strong communication and stakeholder management skills.
• Ability to manage high-pressure clinical environments and emergency situations effectively
• Competency in healthcare data interpretation, reporting, and performance improvement.
• Adaptability and openness to innovation, digital systems, and evidence-based practice

About Company

C-Care is a leading provider of medical care in Mauritius, Uganda, and Madagascar. From our world-class facilities to our cutting-edge treatments, we strive for excellence and compassion in everything we do at C-Care, from the care we provide to the way we treat our patients and their families.

• Lead implementation and monitoring of COHSASA service elements relevant to inpatient, theatre, and critical care services.
• Ensure compliance with WHO IPSGs, clinical protocols, escalation pathways, theatre safety standards, and critical care guidelines.
• Oversee incident reporting, RCAs, mortality reviews, clinical audits, and implementation of corrective actions.
• Drive a culture of patient safety, accountability, ethical practice, and continuous quality improvement.
• Monitor infection prevention and control practices across wards, theatre, and critical care areas.
• Ensure compliance with antimicrobial stewardship and medication safety practices.
• Lead multidisciplinary clinical governance meetings and quality improvement initiatives.
• Oversee day-to-day inpatient, theatre, and critical care operations to ensure safe, timely, and coordinated care delivery.
• Ensure efficient patient flow from admission to discharge while minimizing delays and unnecessary length of stay.
• Coordinate consultant reviews, theatre scheduling, critical care admissions, and escalation pathways.
• Monitor theatre efficiency, case utilization, turnaround times, and theatre preparedness.
• Ensure adequate emergency preparedness and rapid response systems are functional and effective.
• Collaborate with nursing, diagnostics, pharmacy, and support departments to optimize continuity of care.
• Ensure evidence-based practice and adherence to approved clinical pathways and treatment protocols.
• Lead regular audits of inpatient records, theatre documentation, consent forms, medication charts, and critical care management.
• Monitor patient outcomes and implement interventions aimed at improving clinical quality indicators.
• Ensure compliance with standards for safe surgery, safe sedation, transfusion safety, and critical care monitoring.
• Promote standardized documentation and continuity of care across all inpatient services.
• Provide leadership, mentorship, supervision, and support to inpatient medical officers and clinical teams.
• Identify staffing gaps, skill mix requirements, and training needs in collaboration with Clinical Directorate and HR.
• Coordinate CMEs, simulation drills, emergency response training, and competency development programs.
• Participate in recruitment, onboarding, performance appraisals, corrective coaching, and succession planning.
• Foster teamwork, accountability, professionalism, and a positive safety culture.
• Analyze inpatient, theatre, and critical care performance indicators and trends.
• Prepare and submit weekly and monthly performance reports highlighting risks, outcomes, incidents, and improvement actions.
• Use data to guide operational improvements, service redesign, patient safety interventions, and capacity planning.
• Monitor compliance with accreditation standards and recommend corrective measures where gaps exist.
• Support initiatives aimed at improving inpatient and theatre productivity while maintaining quality and safety standards.
• Collaborate with Finance and Management to align clinical operations with sustainable business practices.
• Monitor utilization of consumables, implants, medications, blood products, and theatre supplies to minimize wastage.
• Contribute to development and growth of inpatient, theatre, and critical care service lines.

• Strong analytical and problem-solving skills with ability to drive Root Cause Analysis and corrective actions.
• Ability to lead multidisciplinary teams and foster accountability and collaboration
• Strong communication and stakeholder management skills.
• Ability to manage high-pressure clinical environments and emergency situations effectively
• Competency in healthcare data interpretation, reporting, and performance improvement.
• Adaptability and openness to innovation, digital systems, and evidence-based practice

• Bachelor of Medicine and Surgery from a recognized university.
• Valid practicing license and registration with the relevant medical council .
• Minimum of three (3) years progressive experience in clinical leadership post internship
• Experience in inpatient care, theatre services, emergency response systems, and/or critical care operations.
• Strong understanding of healthcare regulations and accreditation standards including COHSASA, IPC, and WHO IPSGs
• Demonstrated leadership in clinical governance, patient safety, and quality improvement initiatives