Overview

As a Crisis Management Specialist III you will ensure and coordinate the appropriate and effective management of any crises (e.g., reputational, security-related, operational, or natural disaster-related, etc.) affecting Compassion and its personnel. You will assist with the development of crisis-related procedures and protocols that continually mature the organization’s crisis-response capability. This role will have primary responsibility of the crisis management team training and exercise program. You will serve as a liaison to Compassion personnel within an assigned region. At this career level, you will generally conduct crisis management programs independently or participate as a team member for major, complex, or international crisis initiatives.

What will you do?

• Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
• Act as an advocate to raise the awareness of the needs of children. Understand Christ’s mandate to protect children. Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry.
• Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
• Uphold and engage in Compassion’s core Cultural Behaviors.
• Effectively facilitate plans and the ministry’s response to any significant Compassion crisis to include those related to reputational concerns, geo-political obstacles, terrorist attacks, operational challenges, criminal activities, and natural disasters affecting Compassion directly.
• Provide on-time completion of deliverables based on teams and department objectives and other Compassion standards, as well as ensuring compliance with management and board policies.
• Understand risk mitigation and response protocols if faced with a crisis.
• Ensure achievement of operational and strategic priorities and initiatives.
• Engage in continuous learning and development that enhances individual performance and organization capabilities. Attend appropriate crisis management related training forums in furtherance of refining the organization’s response to real world crises.
• Coach and provide expertise to other professionals and support staff.
• Represent crisis management with other internal professionals and support staff.
• Conduct regular crisis management foundational training, and other training and exercises based on specific needs of the organization.
• Contribute to the development of procedures and protocols that advance and mature the organization’s crisis response capability.

What do you bring?

• Bachelor’s Degree in a related field
• Excellent verbal and written communication skills in English
• 7+ years of experience in crisis or disaster management field
• 5+ years of capacity building and training experience
• Ability to travel up to 10% of normal schedule

• Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
• Act as an advocate to raise the awareness of the needs of children. Understand Christ’s mandate to protect children. Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry.
• Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
• Uphold and engage in Compassion’s core Cultural Behaviors.
• Effectively facilitate plans and the ministry’s response to any significant Compassion crisis to include those related to reputational concerns, geo-political obstacles, terrorist attacks, operational challenges, criminal activities, and natural disasters affecting Compassion directly.
• Provide on-time completion of deliverables based on teams and department objectives and other Compassion standards, as well as ensuring compliance with management and board policies.
• Understand risk mitigation and response protocols if faced with a crisis.
• Ensure achievement of operational and strategic priorities and initiatives.
• Engage in continuous learning and development that enhances individual performance and organization capabilities. Attend appropriate crisis management related training forums in furtherance of refining the organization’s response to real world crises.
• Coach and provide expertise to other professionals and support staff.
• Represent crisis management with other internal professionals and support staff.
• Conduct regular crisis management foundational training, and other training and exercises based on specific needs of the organization.
• Contribute to the development of procedures and protocols that advance and mature the organization’s crisis response capability.

• Excellent verbal and written communication skills in English

• Bachelor’s Degree in a related field
• 7+ years of experience in crisis or disaster management field
• 5+ years of capacity building and training experience
• Ability to travel up to 10% of normal schedule