Vacancy title:
Customer Service Associate

[Type: FULL_TIME, Industry: Retail, Category: Customer Service]

Jobs at:
Gadget Craze

Deadline of this Job:
Saturday, September 20 2025

Duty Station:
Mabirizi Complex, 3rd floor, Store no. L3 03 256 | kampala | Kampala | Uganda

Summary
Date Posted: Friday, September 12 2025, Base Salary: Not Disclosed

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JOB DETAILS:

As part of our growing team, you will play a key role in delivering smooth, professional and responsive support to our clients. We are building a customer experience that matches the quality of the products we sell — one that is efficient, reliable and easy to love.

This role is ideal for someone who is proactive, digitally fluent and confident communicating in a fast paced environment. If you are solution focused and take pride in helping people, you will feel right at home here.

Responsibilities

• Handle customer inquiries with clarity, professionalism and speed
• Share accurate information to support customer purchase decisions
• Assist clients in understanding product features and service options
• Record customer feedback and maintain communication logs
• Coordinate with internal teams to ensure a smooth customer experience

Must Have

• Bachelor's Degree from a recognized institution
• Excellent spoken and written English
• Good computer literacy and fast typing skills
• Attention to detail and accuracy
• Professional, calm and customer-first mindset

Nice to have

• Background in customer service or digital retail
• Interest in consumer electronics and tech
• Ability to communicate in more than one language
• Quick leaner with strong adaptability

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
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