Background

FINCA Uganda is a subsidiary of FINCA Impact Finance and part of a network of 12 microfinance institutions and banks that provide socially responsible financial services that enable low – income individuals and communities to invest in the future. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world. FINCA is looking for dynamic people to join their team of professionals as Direct Sales Representatives. Details are highlighted as follows:

Reporting Structure

Report to: Branch Manager

Summary

The Direct Sales Representative is responsible for obtaining new business opportunities for savings and loans through direct selling and bank product campaigns, ensuring the customer is well informed and always advised about the bank products.

Key Duties & Responsibilities

• Presenting, marketing and cross selling all FINCA products to potential clients by using promotional tools and mechanisms approved by FINCA Uganda management.
• Participating in training customers on FINCA Uganda services and products
• Establishing, developing and maintaining positive client relationships
• Performing cold-calling and door-to-door sales
• Analyzing the potential of the territory market and keeping track of sales and progress reports
• Resolving customer queries, inquiries and complaints as per the complaints management process.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Good interpersonal Skills
• Excellent at teamwork
• Good organizational skills
• Excellent communication skills.
• Ability to maintain a professional appearance and provide a positive company image.
• Good problem solving, multitasking and negotiation skills.
• High level of analytical and creative skills
• Ability to work well under pressure
• Professionalism
• Fluency in English and one or two local languages
• Ability to ride a motorcycle

Qualifications

A Diploma or a Bachelor’s degree in Education and any Business-related discipline from a recognized institution

• Presenting, marketing and cross selling all FINCA products to potential clients by using promotional tools and mechanisms approved by FINCA Uganda management.
• Participating in training customers on FINCA Uganda services and products
• Establishing, developing and maintaining positive client relationships
• Performing cold-calling and door-to-door sales
• Analyzing the potential of the territory market and keeping track of sales and progress reports
• Resolving customer queries, inquiries and complaints as per the complaints management process.

• Good interpersonal Skills
• Excellent at teamwork
• Good organizational skills
• Excellent communication skills.
• Ability to maintain a professional appearance and provide a positive company image.
• Good problem solving, multitasking and negotiation skills.
• High level of analytical and creative skills
• Ability to work well under pressure
• Professionalism
• Fluency in English and one or two local languages
• Ability to ride a motorcycle

• A Diploma or a Bachelor’s degree in Education and any Business-related discipline from a recognized institution