We are seeking a motivated Dispatch Officer to join our Operations Department. In this role, you will coordinate day-old chick deliveries, ensuring proper preparation of delivery lists and documentation, and providing real-time updates during dispatch. The role supports smooth customer deliveries, manages driver conduct during dispatch, and enhances post-delivery reporting to improve service quality. You will collaborate closely with all other departments.

Key Responsibilities:

1. Dispatch Coordination (60%)

• Prepare delivery lists from agents cleared and fully paid by Sales Admins
• Share delivery routes and schedules with drivers, ensuring they follow the planned sequence of drop-offs.
• Coordinate with the hatchery team for proper loading and documentation.
• Ensure proper hand-off of delivery documents such as vaccination charts, invoices  and acknowledgement forms.
• Monitor dispatch progress and address incidents that may delay or disrupt delivery.

2. DOC Delivery (30%)

• Follow up with drivers to confirm timely and safe delivery of DOCs to agents.
• Provide real-time updates to stakeholders (Sales, Finance, Operations) during deliveries.
• Collect and verify signed delivery documents from drivers and update order fulfillment records.
• Prepare post-delivery reports, highlighting exceptions and suggesting improvements.
• Liaise with Regional Sales Managers to confirm delivery outcomes and customer satisfaction.

3. Delivery drivers Management (10%)

• Train drivers on DOC handling and customer care standards using Uzima’s training guidelines.
• Supervise driver behavior during deliveries to ensure respectful customer service.
• Support drivers in resolving on-route delivery challenges.
• Provide feedback on driver performance to guide training needs.

Key KPIs:

• Optimise DOC delivery cost 
• Maintain a 95% driver compliance rate with Uzima protocols, measured through audits and quality checks.
• Maintain 95% customer satisfaction rate across dispatch operations.
• Ensure 95%+ of clients experience less than 2% first-week mortality for DOCs delivered.

Requirement Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Agribusiness, Business Administration, or a related field.
• At least 2 years of experience in logistics, distribution, or agricultural supply chains. (poultry experience is an added advantage).
• Strong understanding of last-mile delivery operations and customer service principles.
• Ability to work with delivery route planning tools, GPS tracking systems, and MS Office (Excel, Word, PowerPoint).
• Excellent communication and coordination skills to engage with drivers, agents, and cross-functional teams.
• Strong problem-solving and decision-making skills, especially in time-sensitive situations.
• Ability to supervise, train, and enforce compliance among drivers.
• High level of integrity, attention to detail, and commitment to quality service delivery.
• Willingness to work flexible hours, including early mornings, weekends, or public holidays depending on dispatch schedules.

• Prepare delivery lists from agents cleared and fully paid by Sales Admins
• Share delivery routes and schedules with drivers
• Coordinate with the hatchery team for proper loading and documentation
• Ensure proper hand-off of delivery documents such as vaccination charts, invoices, and acknowledgement forms
• Monitor dispatch progress and address incidents that may delay or disrupt delivery
• Follow up with drivers to confirm timely and safe delivery of DOCs to agents
• Provide real-time updates to stakeholders during deliveries
• Collect and verify signed delivery documents from drivers and update order fulfillment records
• Prepare post-delivery reports, highlighting exceptions and suggesting improvements
• Liaise with Regional Sales Managers to confirm delivery outcomes and customer satisfaction
• Train drivers on DOC handling and customer care standards
• Supervise driver behavior during deliveries
• Support drivers in resolving on-route delivery challenges
• Provide feedback on driver performance to guide training needs

• Strong understanding of last-mile delivery operations and customer service principles
• Ability to work with delivery route planning tools, GPS tracking systems, and MS Office
• Excellent communication and coordination skills
• Strong problem-solving and decision-making skills
• Ability to supervise, train, and enforce compliance among drivers

• Bachelor’s degree in Logistics, Supply Chain Management, Agribusiness, Business Administration, or related field
• At least 2 years of experience in logistics, distribution, or agricultural supply chains
• Strong problem-solving and decision-making skills
• Ability to supervise, train, and enforce compliance among drivers
• High level of integrity, attention to detail, and commitment to quality service delivery