Job Purpose

To ensure quality and efficiency in health care to achieve high customer care experience

Level of Education, Skills & Experience

University Degree/Diploma preferably in Nursing

At least 3 years’ experience

Computer Literate

• Detect any fraudulent charges e.g. duplication of services, overcharges of items/medicines. Changing of dates and unnecessary investigations and treatment
• Take note of any discount as communicated by the clinical network office, while making approvals
• Identify high average cost providers and communicate to the PPO in case of any inconsistence of the invoices
• Verification and authorization of members benefits to providers
• Manage all incoming calls and walk ins respond appropriately
• Promoting teamwork within the department and with other departments
• Responding to emergency rescues and evacuations both air and road and keep the records appropriately
• Receiving emergency calls and responding or reacting and consulting appropriately
• Handing over and receiving reports in all the shifts
• Any other duties as may be assigned to you by your supervisor in line with your role

• Computer Literate

• University Degree/Diploma preferably in Nursing