Role Overview

The FTTH Technical and Soft Skills Trainer is responsible for equipping field technicians, riggers, and patrol teams with both technical expertise (fiber deployment, splicing, troubleshooting, safety compliance) and soft skills (customer engagement, teamwork, communication, and professionalism). This dual focus ensures operational excellence, reduced support tickets, and improved customer satisfaction.

Key Responsibilities

1. Technical Training

• Deliver structured training on FTTH deployment, splicing, OTDR testing, and fault resolution.
• Develop and update training manuals, SOPs, and technical documentation.
• Conduct hands-on workshops for new recruits and refresher sessions for existing staff.
• Ensure compliance with safety standards and SLA requirements.

2. Soft Skills Training

• Train teams on customer interaction, empathy, and conflict resolution.
• Build communication skills for reporting, documentation, and teamwork.
• Foster accountability, professionalism, and organizational identity.
• Coach staff on adaptability, stress management, and problem-solving.

3. Program Development

• Design quantifiable training modules with measurable outcomes.
• Collaborate with HR to align training with performance evaluation systems.
• Integrate feedback loops from NOC, support teams, and field supervisors.

• Deliver structured training on FTTH deployment, splicing, OTDR testing, and fault resolution.
• Develop and update training manuals, SOPs, and technical documentation.
• Conduct hands-on workshops for new recruits and refresher sessions for existing staff.
• Ensure compliance with safety standards and SLA requirements.
• Train teams on customer interaction, empathy, and conflict resolution.
• Build communication skills for reporting, documentation, and teamwork.
• Foster accountability, professionalism, and organizational identity.
• Coach staff on adaptability, stress management, and problem-solving.
• Design quantifiable training modules with measurable outcomes.
• Collaborate with HR to align training with performance evaluation systems.
• Integrate feedback loops from NOC, support teams, and field supervisors.

• Technical expertise (fiber deployment, splicing, troubleshooting, safety compliance)
• Soft skills (customer engagement, teamwork, communication, professionalism)
• Customer interaction
• Empathy
• Conflict resolution
• Reporting
• Documentation
• Teamwork
• Accountability
• Professionalism
• Adaptability
• Stress management
• Problem-solving

• Experience in FTTH deployment, splicing, OTDR testing, and fault resolution.
• Experience in developing training materials and SOPs.
• Experience in conducting hands-on workshops.
• Knowledge of safety standards and SLA requirements.
• Experience in customer interaction, empathy, and conflict resolution training.
• Experience in building communication skills.
• Experience in fostering accountability, professionalism, and organizational identity.
• Experience in coaching staff on adaptability, stress management, and problem-solving.
• Experience in designing training modules with measurable outcomes.
• Experience in collaborating with HR for performance evaluation alignment.
• Experience in integrating feedback loops.