Vacancy title:
Front Office/Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service, Hospitality & Tourism]

Jobs at:
Marasa Africa Lodges

Deadline of this Job:
Saturday, November 15 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Monday, October 27 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• Job Summary: The first point of contact for guests, responsible for creating a welcoming atmosphere and managing all aspects of guest check-in, check-out, and stay.
• Key Responsibilities:
  • Greet guests upon arrival and assist with a smooth check-in/check-out process.
  • Handle guest assignments and manage room keys.
  • Process payments and handle cash/credit transactions accurately.
  • Provide information about hotel services, amenities, and local attractions.
  • Handle guest complaints and requests, escalating when necessary.
  • Operate the hotel switchboard, transferring calls appropriately.
• Qualifications:
  • High school diploma; additional certification in Office Administration is a plus.
  • Presentable appearance with a friendly and professional demeanor.
  • Strong problem-solving and multi-tasking abilities.
  • Proficiency in PMS and computer systems.

Work Hours: 8

Experience in Months: 12

Level of Education: high school

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Submit applications with:

• Photocopies of academic qualifications.
• A resume including full-time phone contacts and addresses of two referees.

Note: No hard copies allowed.

Deadline: 15th November 2025.

Only shortlisted candidates will be contacted.

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