The Head of Human Resources plays a critical strategic leadership role in shaping and executing a people agenda that directly enables business transformation, growth, and long-term organizational success. This role serves as a trusted advisor to the executive team, partnering closely with senior leadership to align human capital strategies with overall business objectives, ensuring that the organization is equipped with the right talent, structure, culture, and capabilities to deliver on its ambitions.

Key Roles:

1. Strategic Leadership & People Strategy

Champion the development and execution of the people’s strategy to support the company’s overall objectives and vision.Serve as a trusted advisor to executive leadership on all people-related matters, contributing to business planning and transformation efforts.

2. Organizational Development & Change Management

Lead organizational design and change management initiatives to improve efficiency, effectiveness, and culture alignment.Guide senior leaders through complex change processes, including restructures, integrations, and growth initiatives.

3. Talent Management & Workforce Planning

Design and implement comprehensive talent management strategies to attract, retain, and develop high-performing employees.Drive strategic workforce planning and succession planning to ensure leadership continuity and business sustainability.

4. Learning, Development & Leadership Capability

Oversee the creation and execution of tailored learning and development programs that meet current and future business needs.Promote leadership development and build internal capabilities across all levels of the organisation.

5. Performance & Culture

Embed a high-performance culture by refining performance management frameworks and reward systems.Foster a culture of continuous improvement, innovation, and accountability.

6. HR Operations & Compliance

Ensure HR policies, systems, and practices are scalable, compliant, and aligned with best practices.Lead the digital transformation of HR operations through systems and data-driven decision-making.

7. Employee Relations & Engagement

Drive employee engagement initiatives to create a positive, inclusive, and productive work environment.Effectively manage complex employee relations issues and mitigate organizational risks.

Qualifications

Bachelor’s degree in human resources, or a related field; Master’s degree preferred.

A minimum of 10 years of progressive experience in HR and business management roles, including at least 5 years in a senior leadership capacity.

Demonstrated success in designing and executing HR strategies that drive business performance in a fast-paced environment.

Strong understanding of employment law, regulatory compliance, and industry best practices.

Exceptional leadership, communication, and interpersonal skills with the ability to influence and drive change.

Proven analytical and problem-solving skills, with a data-driven approach to decision-making.

preferably experience, in the telecommunications and financial services sector.

Competencies:

Strategic Vision: Ability to align people strategies with long-term business objectives.

Leadership & Influence: Capable of inspiring and guiding teams towards high performance and innovation.

Change Management: Skilled at driving and managing organizational change and continuous improvement initiatives.

Decision-Making: Proficient in making informed decisions based on complex data and business insights.

Communication: Excellent written and verbal communication skills to engage effectively with all stakeholders. Ability to lead in ambiguity and drive change in dynamic environments

Additional Requirements:

Experience within the telecommunications or Internet Service Provider (ISP) industry is advantageous. Familiarity with modern HR technologies and systems, as well as organizational development methodologies. A strong commitment to ethical practices, employee well-being, and the promotion of a positive workplace culture.

• Champion the development and execution of the people’s strategy to support the company’s overall objectives and vision.
• Serve as a trusted advisor to executive leadership on all people-related matters, contributing to business planning and transformation efforts.
• Lead organizational design and change management initiatives to improve efficiency, effectiveness, and culture alignment.
• Guide senior leaders through complex change processes, including restructures, integrations, and growth initiatives.
• Design and implement comprehensive talent management strategies to attract, retain, and develop high-performing employees.
• Drive strategic workforce planning and succession planning to ensure leadership continuity and business sustainability.
• Oversee the creation and execution of tailored learning and development programs that meet current and future business needs.
• Promote leadership development and build internal capabilities across all levels of the organisation.
• Embed a high-performance culture by refining performance management frameworks and reward systems.
• Foster a culture of continuous improvement, innovation, and accountability.
• Ensure HR policies, systems, and practices are scalable, compliant, and aligned with best practices.
• Lead the digital transformation of HR operations through systems and data-driven decision-making.
• Drive employee engagement initiatives to create a positive, inclusive, and productive work environment.
• Effectively manage complex employee relations issues and mitigate organizational risks.

• Strategic Vision
• Leadership & Influence
• Change Management
• Decision-Making
• Communication
• Analytical and problem-solving skills
• Data-driven approach to decision-making
• Familiarity with modern HR technologies and systems
• Organizational development methodologies

• Bachelor’s degree in human resources, or a related field; Master’s degree preferred.
• A minimum of 10 years of progressive experience in HR and business management roles, including at least 5 years in a senior leadership capacity.
• Demonstrated success in designing and executing HR strategies that drive business performance in a fast-paced environment.
• Strong understanding of employment law, regulatory compliance, and industry best practices.
• Exceptional leadership, communication, and interpersonal skills with the ability to influence and drive change.
• Proven analytical and problem-solving skills, with a data-driven approach to decision-making.
• Experience, preferably, in the telecommunications and financial services sector.
• Experience within the telecommunications or Internet Service Provider (ISP) industry is advantageous.
• A strong commitment to ethical practices, employee well-being, and the promotion of a positive workplace culture.