Help Desk Assistant job at Mountains of the Moon University

Vacancy title:
Help Desk Assistant

[ Type: FULL TIME , Industry: Education, and Training , Category: Customer Service ]

Jobs at:

Mountains of the Moon University

Deadline of this Job:
23 September 2022  

Duty Station:
Within Uganda , Fortportal , East Africa

Summary
Date Posted: Sunday, September 04, 2022 , Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about Mountains of the Moon University
Mountains of the Moon University jobs in Uganda

JOB DETAILS:

Salary Scale: M6.2
Responsible to: Senior Systems Administrator
Responsible for: Administrative Assistant
Ref. No. EXT AD/APP/17/08/02
No. of Posts: 01

PURPOSE OF THE JOB
• To Support users in liaison with unit systems administrators.

KEY FUNCTIONS
• Provide help to users for hardware and software related inquiries.
• Document and direct inquiries beyond his or her capacity to the end user support
• administrator and give feedback to users.
• Perform and document various information systems and services, monitor reports from an end user perspective.
• Act as a liaison between end user support units and University unit system administrators.
• Perform any other related duties assigned by the immediate supervisor.

PERSONS SPECIFICATIONS
• Bachelor’s degree in ICT with demonstrable experience in dealing with computer hardware and software related problems as well web-based applications.
• Three (3) years’ experience in hardware and software trouble shooting.
• Good interpersonal skills.
• Output oriented.
• Good conceptual skills.
• Initiative and innovation.
• Experience
• One year’s experience supporting users in the large organization


Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
Qualified candidates must submit Five Copies of each of the following: -
• Application letter
• A detailed up-to-date Curriculum Vitae (CV)
• Certified Copies of the relevant academic/professional transcripts and certificates
• Copy of a Valid National Identity Card
• Names and Addresses of three referees
• The physical address, telephone contact, and email address
• Any other relevant documentation to support the application

A hard copy of the application clearly indicating the position applied for and serial number on the top right corner of the envelope addressed and delivered to: -
The University Secretary
P. O. Box 837, Fort Portal Uganda
Fort-Portal Office Lake Saaka Campus, Block C, Room 03 OR Kampala Office, Block C,
Ntinda Complex Office No: GF-13, Ntinda-Kampala
Tel: +256 483 660 390

The deadline for receiving the application is by 5:00 p.m. on Friday 23rd September 2022.
Only shortlisted candidates will be contacted.



All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Uganda
Job Type: Full-time
Deadline of this Job: 23 September 2022
Duty Station: Fortportal
Posted: 04-09-2022
No of Jobs: 1
Start Publishing: 04-09-2022
Stop Publishing (Put date of 2030): 04-09-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.