Description

The IT Officer provides technical and administrative support to ensure the smooth operation of the company’s information and communication systems. The role involves assisting with hardware and software installation, user support, system maintenance, and troubleshooting under the guidance of the ICT Manager.

Key Duties & Responsibilities

1. User Support and ICT Operations

• Provide first-line technical support to staff on computer systems, printers, network access, and application software.
• Install, configure, and maintain workstations, email accounts, and user access credentials.
• Assist in monitoring ICT equipment allocation, movement, and usage.
• Respond promptly to ICT support requests and ensure timely resolution of user issues.
• Maintain an updated register of ICT assets and user accounts.

2. Network and Systems Support

• Support the configuration and maintenance of the company’s local area network (LAN) and internet connectivity.
• Assist in troubleshooting network connectivity issues and escalating complex problems to the ICT Manager or service providers.
• Help monitor network performance, server operations, and backup systems.
• Maintain documentation of ICT network setup, passwords, and configurations as directed.

3. ICT Maintenance and Updates

• Conduct routine preventive maintenance of computers, printers, and related accessories.
• Install and update antivirus software, operating systems, and applications as required.
• Support the periodic updating of the company website and internal communication platforms.
• Liaise with service providers for equipment repairs or maintenance support.

4. ICT Security and Data Management

• Support in carrying out system backups and restoring files as needed.
• Maintain data security by enforcing ICT policies and best practices in data handling.
• Report any security breaches, hardware failures, or system anomalies to the ICT Manager.
• Ensure confidentiality and integrity of company data and user information.

5. Reporting and Documentation

• Maintain accurate records of ICT incidents, maintenance activities, and user requests.
• Assist in preparing periodic ICT activity reports for management.
• Ensure proper filing of ICT documentation, user guides, and maintenance logs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certification in basic networking or computer maintenance is an added advantage (e.g., CompTIA, CCNA, or Microsoft Certified Fundamentals).

Others/Extra Details

Experience

• At least 2 years of experience in IT support or systems administration.
• Familiarity with Windows operating systems, Microsoft Office, and common business applications.

Technical Skills

• Knowledge of computer hardware and software installation and troubleshooting.
• Basic understanding of LAN/WAN network setup and administration.
• Knowledge of database and email systems management.
• Ability to perform preventive maintenance on computers and peripherals.

Soft Skills

• Good communication and interpersonal skills.
• Problem-solving and analytical thinking.
• High level of integrity, confidentiality, and attention to detail.
• Team player with a proactive attitude.

Other Attributes

• Integrity and reliability
• Commitment to quality and results
• Patience and customer service orientation
• Willingness to learn and adapt to new technologies

• Provide first-line technical support to staff on computer systems, printers, network access, and application software.
• Install, configure, and maintain workstations, email accounts, and user access credentials.
• Assist in monitoring ICT equipment allocation, movement, and usage.
• Respond promptly to ICT support requests and ensure timely resolution of user issues.
• Maintain an updated register of ICT assets and user accounts.
• Support the configuration and maintenance of the company’s local area network (LAN) and internet connectivity.
• Assist in troubleshooting network connectivity issues and escalating complex problems to the ICT Manager or service providers.
• Help monitor network performance, server operations, and backup systems.
• Maintain documentation of ICT network setup, passwords, and configurations as directed.
• Conduct routine preventive maintenance of computers, printers, and related accessories.
• Install and update antivirus software, operating systems, and applications as required.
• Support the periodic updating of the company website and internal communication platforms.
• Liaise with service providers for equipment repairs or maintenance support.
• Support in carrying out system backups and restoring files as needed.
• Maintain data security by enforcing ICT policies and best practices in data handling.
• Report any security breaches, hardware failures, or system anomalies to the ICT Manager.
• Ensure confidentiality and integrity of company data and user information.
• Maintain accurate records of ICT incidents, maintenance activities, and user requests.
• Assist in preparing periodic ICT activity reports for management.
• Ensure proper filing of ICT documentation, user guides, and maintenance logs.

• Knowledge of computer hardware and software installation and troubleshooting.
• Basic understanding of LAN/WAN network setup and administration.
• Knowledge of database and email systems management.
• Ability to perform preventive maintenance on computers and peripherals.
• Good communication and interpersonal skills.
• Problem-solving and analytical thinking.
• High level of integrity, confidentiality, and attention to detail.
• Team player with a proactive attitude.
• Integrity and reliability
• Commitment to quality and results
• Patience and customer service orientation
• Willingness to learn and adapt to new technologies

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certification in basic networking or computer maintenance is an added advantage (e.g., CompTIA, CCNA, or Microsoft Certified Fundamentals).
• Familiarity with Windows operating systems, Microsoft Office, and common business applications.