To manage the banks written off portfolio and loans at risk of write off, recommend and implement remedial action for purposes of increasing the bank’s profitability by collecting all monies owed to the bank as guided by the bank’s recovery policy and existing laws.

• Mentor, coach and build capacity of all field staff on the best practices in recovery and management of delinquent loans.
•  Negotiate with Debtors and ensure that the Debtors repay the bad debts at the lowest cost to the Bank.
• On board and manage the performance of the external debt collectors and ensure timely submission of monthly status reports
• Ensure branches are conducting regular delinquency meetings to discuss non-performing loans and provide timely remedial actions.
• Oversee credit related cases against the Bank including external lawyers involved in litigation.
• Oversee all the cases being managed by External lawyers and provide timely reports about the status to your supervisor.
• Managing contracts between the bank and other persons/institutions providing debt collection services like auctioneers, bailiffs, valuers, insurers and lawyers and ensure timely renewal of contracts.
• Supervise sales of pledged assets and ensure all amounts in default are paid plus costs and any balances if any, after settling the outstanding obligations are paid back to the borrower.
• Maintain a sound filing system for all contracts, service level agreements, cases under litigation, cases handed over to external debt collectors, commission payable invoices and any other important documents relating to loan collections unit.
• Work closely with the division manager in taking timely decisions to avoid loans crossing to loss category.

Profile high risk Satellites, top big defaulters and written-off loans and ensure timely recovery actions are taken to normalize the affected satellites.

REQUIRED QUALIFICATIONS AND SKILLS