Description

Numida is looking for an Operational Programs Lead (OPL) to strengthen the organisation’s ability to successfully implement, scale and embed operational improvements across markets.

As Numida expands across markets and products, Operations is increasingly responsible for landing change consistently across teams, countries and customer journeys. The challenge is no longer identifying what should change, but ensuring those changes are implemented, adopted and sustained.

The Operational Programmes Lead exists to strengthen implementation, operational readiness and change adoption across the Operations organisation, helping operational teams move from insight and decision-making to consistent execution and measurable impact.

Responsibilities:

1. Operational Programmes & Implementation

• Own the implementation and delivery of assigned operational initiatives, ensuring they achieve tended outcomes and operational impac
• Translate operational priorities and insights into structured implementation plans.
• Track progress, surface risks and ensure operational initiatives move from decision to adoption.
• Improve visibility, accountability and follow-through across operational programmes and workstreams.

2. Operational Readiness & Change Adoption

• Develop repeatable approaches for operational readiness within Operations.
• Support country teams to successfully adopt new processes, products, tools and ways of working
• Identify implementation risks and barriers to adoption.
• Strengthen change communication and rollout effectiveness across operational teams.

3. Operational Quality Assurance & SOP Effectiveness

• Establish and maintain an Operational Quality Assurance capability across markets.
• Lead SOP effectiveness reviews, ensuring operational procedures are practical, adopted and delivering intended outcomes.
• Identify execution gaps, quality risks and opportunities for operational improvement.
• Improve consistency, execution quality and operational discipline across markets.

4. Strategic Operational Initiatives

• Initially support and drive operational improvement initiatives including:
• DD Improvement programme
• SOP Effectiveness programme
• Uganda non-central expansion pilot
• Operational Quality Assurance capability setup
• Incentive implementation and change support
• Cross-market operational playbooks and standardisation

Your Profile:

• Bachelor’s degree in Business,Management, Commerce or a related Perations Management, Industrial Engineering, Project
• 5 – 8 years of experience in operations, operational excellence, programme management, business transformation, consulting, implementation or process improvement roles.
• Demonstrated experience leading cross-functional initiatives implementation and adoption. concept through
• Experience driving operational change, process improvement, service delivery improvement or organisational effectiveness initiatives.
• Strong programme and project management experience, including planning, stakeholder management, risk management and execution tracking.
• Experience working in multi-site, multi-country or distributed operating environments is advantageous
• Experience in financial services, fintech, telecommunications or other high-volume operational environments preferred
• Exposure to operational readiness, change management, quality assurance, continuous improvement or business transtormation programmes is advantageous

Who You Are?

• You are calm, structured and reliable under pressure.
• You communicate clearly and influence without drama.
• You use data to understand issues and make decisions.
• You balance empathy with accountability.
• You enjoy building people and maturing leadership capability.
• You thrive in fast-moving, high-growth environments.
• You care about serving entrepreneurs and improving lives.

Why Join Numida?

• You will play a major role in shaping the next era of operations at Numida.
• You will join a mission-driven team transforming access to finance for African entrepreneurs.
• You will work with smart, caring people who value clarity, ownership and teamwork.
• You will receive competitive compensation, a flexible hybrid environment and strong opportunities for growth and leadership development.

• Own the implementation and delivery of assigned operational initiatives, ensuring they achieve tended outcomes and operational impac
• Translate operational priorities and insights into structured implementation plans.
• Track progress, surface risks and ensure operational initiatives move from decision to adoption.
• Improve visibility, accountability and follow-through across operational programmes and workstreams.
• Develop repeatable approaches for operational readiness within Operations.
• Support country teams to successfully adopt new processes, products, tools and ways of working
• Identify implementation risks and barriers to adoption.
• Strengthen change communication and rollout effectiveness across operational teams.
• Establish and maintain an Operational Quality Assurance capability across markets.
• Lead SOP effectiveness reviews, ensuring operational procedures are practical, adopted and delivering intended outcomes.
• Identify execution gaps, quality risks and opportunities for operational improvement.
• Improve consistency, execution quality and operational discipline across markets.
• Initially support and drive operational improvement initiatives including:
• DD Improvement programme
• SOP Effectiveness programme
• Uganda non-central expansion pilot
• Operational Quality Assurance capability setup
• Incentive implementation and change support
• Cross-market operational playbooks and standardisation

• Programme management
• Project management
• Stakeholder management
• Risk management
• Execution tracking
• Operational excellence
• Business transformation
• Consulting
• Implementation
• Process improvement
• Change management
• Quality assurance
• Continuous improvement

• Bachelor’s degree in Business, Management, Commerce or a related field (Operations Management, Industrial Engineering, Project Management)
• 5 – 8 years of experience in operations, operational excellence, programme management, business transformation, consulting, implementation or process improvement roles.
• Demonstrated experience leading cross-functional initiatives implementation and adoption.
• Experience driving operational change, process improvement, service delivery improvement or organisational effectiveness initiatives.
• Strong programme and project management experience, including planning, stakeholder management, risk management and execution tracking.
• Experience working in multi-site, multi-country or distributed operating environments is advantageous
• Experience in financial services, fintech, telecommunications or other high-volume operational environments preferred
• Exposure to operational readiness, change management, quality assurance, continuous improvement or business transformation programmes is advantageous