Vacancy title:
Supervisor Service Monitoring

[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]

Jobs at:
PostBank Uganda Ltd

Deadline of this Job:
Friday, July 4 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Wednesday, June 25 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Supervisor, Service Monitoring, is responsible for providing leadership to the IT Service Monitoring Team. The team monitors the status of all IT services provided by the Bank and ensures the proper functioning of all systems.

The role holder also oversees the day-to-day operations of the IT Service Monitoring Team.

Key Duties and Responsibilities:

• Supervise the activities of the IT Services Monitoring team to ensure the team can perform its responsibilities effectively.
• Develop and maintain processes and procedures for monitoring IT services and responding to alerts and outages.
• Ensure the team can provide timely and accurate reporting on the status of all IT services.
• Work closely with other IT teams to resolve any issues identified by the IT Services Monitoring team.
• Mentor and train team members to ensure they can perform their responsibilities effectively.
• Ensure the team has access to necessary tools and resources to perform their duties effectively.
• Develop and maintain relationships with stakeholders to ensure the IT Services Monitoring team can effectively perform its responsibilities.
• Maintain knowledge of current trends and developments in the field of IT service monitoring.
• Perform other duties as assigned by the IT Services Manager.
• Facilitate timely and accurate communications of the IT Service status.
• Participate in the design and implementation of workflows and processes/procedures to achieve efficient use of IT Service Monitoring resources.
• Identify areas for process and efficiency improvement within the team.

Qualifications, Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong understanding of IT service management, including ITIL framework.
• ITIL v3 or v4 Certification.
• At least 5 years of experience in IT service monitoring and management.
• Strong leadership and mentorship skills.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• Proficiency with monitoring tools such as OPManager, AppManager, Nagios, Zabbix, Apogee, and SolarWinds.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks effectively.

Business Behaviours

• Passion: Committed to excellence, deliver outstanding results and make a positive impact for our customers and stakeholders.
• Teamwork: Collaborates effectively, values mutual respect and diverse perspectives to achieve shared success and deliver greater value to the Bank.
• Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
• Innovation: Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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