About KENJOY ENTERPRISES LIMITED

KENJOY ENTERPRISES LIMITED is committed to excellence and creating a flexible, competitive, and casual work environment.

Role Overview

The Supervisor will guide supervisors in maintaining smooth daily operations, ensuring staff discipline, customer satisfaction, and proper store management. You will work directly under the Area Manager, focusing on operational efficiency and team collaboration.

Position Details

Employment Type: Full-time
Location: Najjanankumbi, Mengo, Bukoto
Reporting Structure: Reports to the Area Manager
Work Arrangement: On-site

Key Responsibilities

• Supervise the work of office and administrative staff to ensure adherence to quality standards and compliance with procedures.
• Resolve customer complaints or answers regarding policies and procedures.
• Guide employees in handling complex problems or disputes.
• Review records or reports to verify details and evaluate performance.
• Discuss job performance problems with employees and work on resolving issues.
• Prepare and issue work schedules and assignments for staff.

Requirements

Essential Qualifications

• Education: Post-secondary Diploma in relevant fields
• Experience: 1-2 years in a supervisory role
• Skills: Active Listening, Time Management, Monitoring, Active Learning, Management of Personnel Resources
• Knowledge: Strong background in administrative tasks
• Language Proficiency: Fluent in Luganda

Preferred Qualifications

• Experience with customer service
• Skills in Active Listening
• Knowledge of customer and personal service areas

Why come to KENJOY ENTERPRISES LIMITED

Health insurance, NSSF or other retirement plan, Transportation, Free lunch.

• Supervise the work of office and administrative staff to ensure adherence to quality standards and compliance with procedures.
• Resolve customer complaints or answers regarding policies and procedures.
• Guide employees in handling complex problems or disputes.
• Review records or reports to verify details and evaluate performance.
• Discuss job performance problems with employees and work on resolving issues.
• Prepare and issue work schedules and assignments for staff.

• Active Listening
• Time Management
• Monitoring
• Active Learning
• Management of Personnel Resources
• Customer service

• Post-secondary Diploma in relevant fields
• 1-2 years in a supervisory role
• Strong background in administrative tasks
• Fluent in Luganda
• Experience with customer service
• Knowledge of customer and personal service areas