MOGO Uganda is seeking a Telesales Agent to join their team. This role involves promoting MOGO’s finance products through outbound calls and responding to inbound inquiries. The ideal candidate will be responsible for explaining product features, benefits, and terms, converting leads into sales, and managing a pipeline of prospects. Maintaining accurate customer interaction records in ERP and providing exceptional customer service are key aspects of this position. The role also requires building strong customer relationships to ensure satisfaction and repeat business, consistently meeting sales goals, and adhering to company policies and regulatory requirements.

Responsibilities

• Conduct outbound calls to potential customers to introduce and promote MOGO’s finance products
• Effectively explain product features, benefits and terms to customers, tailoring the pitch to suit their specific needs.
• Responding to inbound inquiries and converting leads to successful sales.
• Follow up on warm leads and manage a pipeline of prospects.
• Maintain accurate records of customer interactions in ERP.
• Provide exceptional service by addressing customer questions, concerns, and objections professionally.
• Build strong relationships with customers to ensure satisfaction and repeat business for MOGO.
• Consistently meet and exceed individual and team sales goals and key performance indicators.
• Adhere to all company policies, procedures, and regulatory requirements.
• Undertake any other tasks assigned by the Supervisor.

Requirements

• Bachelor’s Degree in any related field

• Conduct outbound calls to potential customers to introduce and promote MOGO’s finance products
• Effectively explain product features, benefits and terms to customers, tailoring the pitch to suit their specific needs.
• Responding to inbound inquiries and converting leads to successful sales.
• Follow up on warm leads and manage a pipeline of prospects.
• Maintain accurate records of customer interactions in ERP.
• Provide exceptional service by addressing customer questions, concerns, and objections professionally.
• Build strong relationships with customers to ensure satisfaction and repeat business for MOGO.
• Consistently meet and exceed individual and team sales goals and key performance indicators.
• Adhere to all company policies, procedures, and regulatory requirements.
• Undertake any other tasks assigned by the Supervisor.

• Bachelor’s Degree in any related field