Vacancy title:
Quality Analyst – Customer Experience (Vehicles Department)

[Type: FULL_TIME, Industry: Finance, Category: Customer Service]

Jobs at:
Mogo

Deadline of this Job:
Saturday, November 8 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Monday, November 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Are you passionate about delivering exceptional customer experiences and driving service excellence? Join MOGO Uganda as a Quality Analyst and become a key player in shaping how we serve our customers in the Vehicles department.

What You’ll Do:
Monitor and evaluate customer interactions to ensure service quality standards are met.
Analyze performance data and identify areas for improvement.
Collaborate with the Quality & Training Supervisor to implement training and quality enhancement initiatives.
Drive operational efficiency and customer satisfaction through actionable insights.

What We’re Looking For:
A detail-oriented professional with a passion for customer experience.
Strong analytical and communication skills.
Ability to work collaboratively in a fast-paced environment.
Experience in quality assurance or customer service is a plus.

Why Join Us?
Be part of a dynamic and mission-driven team.
Make a real impact on customer satisfaction and service delivery.
Grow your career in a supportive and innovative environment.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
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