COMPANY: Platinum Credit (U) Ltd
LOCATION: Head Office, Kampala

The overall job purpose:
Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key duties/responsibilities:

• Develop and oversee relationships with clients to ensure top level service is provided to clients.
• Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
• Consistent and frequent communication with clients providing complete, concise account information and guidance.
• Addressing customer concerns and complaints.
• Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
• Ensure assigned portfolio is performing as per company’s set targets.
• Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
• Ensure collections performance target of PAR 30 days at 3% and below for your portfolio.

Required Qualifications and Work Experience:

• Degree in Business Administration or any other relevant field.
• Knowledgeable about Asset Finance.
• Computer knowledge.
• Customer Care Experience.
• Must possess leadership and supervisory skills.
• Excellent numerical and analytical skills.
• Excellent interpersonal and communication skills.

• Develop and oversee relationships with clients to ensure top level service is provided to clients.
• Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
• Consistent and frequent communication with clients providing complete, concise account information and guidance.
• Addressing customer concerns and complaints.
• Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
• Ensure assigned portfolio is performing as per company’s set targets.
• Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
• Ensure collections performance target of PAR 30 days at 3% and below for your portfolio.

• Computer knowledge.
• Customer Care Experience.
• Leadership and supervisory skills.
• Excellent numerical and analytical skills.
• Excellent interpersonal and communication skills.

• Degree in Business Administration or any other relevant field.
• Knowledgeable about Asset Finance.