Vacancy title:
Apprentice (Reception)

[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]

Jobs at:
Absa Bank

Deadline of this Job:
Sunday, August 10 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Tuesday, August 5 2025, Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about Absa Bank
Absa Bank jobs in Uganda

JOB DETAILS:

To provide excellent service to all the walk-in clients and attend to all customer needs/ requests/ queries/complaints.

Job Description

Walkins

• Attend to all walk-in clients and ensure that they receive excellent service daily.
• Execute the highest level of professionalism while dealing with customers.

Managing Customer Complaints  

• Ensure that all the details pertaining to complaints are obtained from the customers, logged into the bank’s complaint management system (BOC) and follow up for resolution of all complaints that can be resolved at First Point of contact.

Records management

• Receive, register/record and direct hand delivered mail to the Mail Centre
• Receipt, acknowledgement, and submission of treasury bills every Wednesday into the treasury box
• Maintain records of courier receipts for outgoing and incoming  mail for future reference.

Calls

• Attend to all Incoming calls on the general lines (2200 & 2000) from both internal and external customers in a professional manner.
• Execute the highest level of professionalism while dealing with customers.

Facilities management

• Engagement of Facilities Management to ensure that the reception area, waiting room and meeting rooms are organized, neat and cleaned, Air Conditioners & lighting appropriately maintained (including switching them off at end of day)

Technical Skills/Competencies

• Communication Skills
• Interpersonal Skills
• Problem Solving Skills
• Decision Making Ability
• Technical Inclination
• Organisational Skills
• Negotiation Skills

Behavioral Qualities

• Courteousness
• Helpfulness
• Assertive
• Initiative
• Perseverance
• Attention to detail
• Team Player
• Friendly
• Can do
• Integrity
• Reliability

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested in applying for this job? Click here to submit your application now

All Jobs | QUICK ALERT SUBSCRIPTION