About the Role

We are looking for a driven, client-focused Associate Client Executive to join our Employee Health & Benefits team. Reporting to the Head of Employee Health & Benefits, you will deliver specialised insurance solutions to a diverse client base and help lead, service and grow a portfolio of international and complex accounts, ensuring strong outcomes for both the client and OLEA.

QUALIFICATIONS & EXPERIENCE

A bachelor's degree in any field, preferably IT, Nursing, Medicine, Human Resource Management, Employee Benefits, Healthcare Insurance certifications or Business Administration

A recognised insurance qualification (e.g. DIU, COP, CII or equivalent)

Proficiency in Microsoft Office

Strong client-servicing, communication and analytical skills

Ability to work in a team, meet tight deadlines and adapt to changing client needs

A growth mindset, intellectual curiosity and personal leadership

Ability to travel for client work at short notice

Ongoing authorisation to work in Uganda

KEY RESPONSIBILITIES

Lead and project-manage end-to-end client servicing for an assigned portfolio

Prepare pre-renewal reports, renewal strategies and strategy meeting materials on time

Support the sales strategy for managed accounts and contribute to new business development

Prepare and share policy summaries as requested by clients

Manage the invoicing workflow and quality-check policies and invoices before release to clients

Ensure premiums are collected and correctly matched internally

Work with the Claims team to maintain high claims and service delivery standards

Support technical coverage and policy wording negotiations with insurers

Build strong relationships with client organisations and leading insurers in the market

Maintain complete, accurate client and insurer records in line with OLEA compliance requirements

Market OLEA Uganda's full range of products and services to clients where appropriate

Share knowledge on clients, markets and documentation with the wider team

• Lead and project-manage end-to-end client servicing for an assigned portfolio
• Prepare pre-renewal reports, renewal strategies and strategy meeting materials on time
• Support the sales strategy for managed accounts and contribute to new business development
• Prepare and share policy summaries as requested by clients
• Manage the invoicing workflow and quality-check policies and invoices before release to clients
• Ensure premiums are collected and correctly matched internally
• Work with the Claims team to maintain high claims and service delivery standards
• Support technical coverage and policy wording negotiations with insurers
• Build strong relationships with client organisations and leading insurers in the market
• Maintain complete, accurate client and insurer records in line with OLEA compliance requirements
• Market OLEA Uganda's full range of products and services to clients where appropriate
• Share knowledge on clients, markets and documentation with the wider team

• Client-servicing
• Communication
• Analytical skills
• Teamwork
• Adaptability
• Growth mindset
• Intellectual curiosity
• Personal leadership
• Microsoft Office proficiency

• Bachelor's degree in any field (preferably IT, Nursing, Medicine, Human Resource Management, Employee Benefits, Healthcare Insurance certifications or Business Administration)
• Recognised insurance qualification (e.g. DIU, COP, CII or equivalent)
• Proficiency in Microsoft Office
• Strong client-servicing, communication and analytical skills
• Ability to work in a team, meet tight deadlines and adapt to changing client needs
• A growth mindset, intellectual curiosity and personal leadership
• Ability to travel for client work at short notice
• Ongoing authorisation to work in Uganda