The Business Development Consultant is responsible for driving business growth and client acquisition within the assigned region. The role focuses on recruiting, onboarding, and managing schools, SMEs, and institutional clients to adopt Sure Pay’s digital payment, collection, and disbursement solutions.

The Consultant works closely with the Regional Manager, Super-Agents, and other field teams to ensure consistent revenue growth, client satisfaction, and alignment with Sure Pay’s strategic objectives for financial inclusion and digital transformation.

Responsibilities

1) Client Acquisition & Onboarding

• Identify and engage potential schools, SMEs, and institutions to onboard onto Sure Pay’s platform.
• Conduct presentations, demos, and product pitches to decisionmakers and influencers.
• Manage the end-to-end onboarding process, ensuring all KYC and compliance documentation is completed accurately and on time.
• Maintain an updated pipeline of leads and prospects, tracking conversion progress and expected revenues.
• Collaborate with the Regional Manager to prioritize high-potential sectors and territories.

2) Business Growth & Revenue Delivery

• Achieve assigned monthly, quarterly, and annual sales and revenue targets.
• Drive adoption of SurePay’s core services (school fee payments, merchant collections, digital disbursements, savings, and value-added services).
• Implement cross-selling and up-selling strategies to deepen client relationships and maximize wallet share.
• Monitor client activity and transaction performance; escalate dormant or underperforming accounts with corrective action plans.
• Support implementation of regional marketing campaigns and local activations.

3) Relationship Management & Client Retention

• Build and sustain strong, trust-based relationships with clients and partner institutions.
• Serve as the primary contact for all client issues and coordinate timely resolution with internal teams.
• Conduct periodic client reviews to assess satisfaction, identify new needs, and prevent attrition.
• Share market intelligence and client feedback to inform product design, pricing, and marketing strategies.

4) Compliance, Risk & Data Integrity

• Ensure all clients meet Sure Pay’s KYC, AML/CFT, and data-protection standards.
• Maintain accurate and up-to-date client documentation, transaction records, and CRM data.
• Report any irregularities, suspicious activity, or operational risk events promptly in line with policy.
• Uphold Sure Pay’s ethical standards and protect brand reputation in all external engagements.

5) Reporting & Performance Monitoring

• Prepare weekly and monthly reports detailing leads generated, clients’ on boarded, revenue achieved, and portfolio performance.
• Track and update sales KPIs and pipeline forecasts using approved CRM or reporting tools.
• Participate actively in regional review meetings, contributing insights, lessons learned, and field opportunities.
• Recommend actionable improvements to enhance regional performance and customer experience.

Qualifications

Bachelor’s degree or Diploma in Business Administration, Marketing, Finance, Communication, or a related field.

Experience

Minimum 1–2 years of experience in field sales, agency banking, mobile money, or digital financial services.

Business Understanding / Knowledge

• In-depth understanding of digital payment ecosystems, especially school fee collections, SME finance, and merchant payments.
• Strong appreciation of financial inclusion models and customer behavior in emerging markets.
• Familiarity with sales funnels, CRM systems, and performance dashboards.
• Awareness of KYC, AML/CFT, and data-protection obligations under Ugandan and regional regulations.
• Ability to align daily activities with Sure Pay’s strategic vision, values, and growth objectives.

Note: Only successful candidates will be contacted

• Identify and engage potential schools, SMEs, and institutions to onboard onto Sure Pay’s platform.
• Conduct presentations, demos, and product pitches to decisionmakers and influencers.
• Manage the end-to-end onboarding process, ensuring all KYC and compliance documentation is completed accurately and on time.
• Maintain an updated pipeline of leads and prospects, tracking conversion progress and expected revenues.
• Collaborate with the Regional Manager to prioritize high-potential sectors and territories.
• Achieve assigned monthly, quarterly, and annual sales and revenue targets.
• Drive adoption of SurePay’s core services (school fee payments, merchant collections, digital disbursements, savings, and value-added services).
• Implement cross-selling and up-selling strategies to deepen client relationships and maximize wallet share.
• Monitor client activity and transaction performance; escalate dormant or underperforming accounts with corrective action plans.
• Support implementation of regional marketing campaigns and local activations.
• Build and sustain strong, trust-based relationships with clients and partner institutions.
• Serve as the primary contact for all client issues and coordinate timely resolution with internal teams.
• Conduct periodic client reviews to assess satisfaction, identify new needs, and prevent attrition.
• Share market intelligence and client feedback to inform product design, pricing, and marketing strategies.
• Ensure all clients meet Sure Pay’s KYC, AML/CFT, and data-protection standards.
• Maintain accurate and up-to-date client documentation, transaction records, and CRM data.
• Report any irregularities, suspicious activity, or operational risk events promptly in line with policy.
• Uphold Sure Pay’s ethical standards and protect brand reputation in all external engagements.
• Prepare weekly and monthly reports detailing leads generated, clients’ on boarded, revenue achieved, and portfolio performance.
• Track and update sales KPIs and pipeline forecasts using approved CRM or reporting tools.
• Participate actively in regional review meetings, contributing insights, lessons learned, and field opportunities.
• Recommend actionable improvements to enhance regional performance and customer experience.

• Digital payment ecosystems
• Financial inclusion models
• Sales funnels
• CRM systems
• Performance dashboards
• KYC
• AML/CFT
• Data-protection regulations
• Business development
• Field sales
• Agency banking
• Fintech
• Digital financial services
• Client acquisition
• Client onboarding
• Relationship management
• Revenue generation
• Cross-selling
• Up-selling
• Reporting
• Performance monitoring

• Bachelor’s degree or Diploma in Business Administration, Marketing, Finance, Communication, or a related field.
• Minimum 1–2 years of experience in field sales, agency banking, mobile money, or digital financial services.
• In-depth understanding of digital payment ecosystems, especially school fee collections, SME finance, and merchant payments.
• Strong appreciation of financial inclusion models and customer behavior in emerging markets.
• Familiarity with sales funnels, CRM systems, and performance dashboards.
• Awareness of KYC, AML/CFT, and data-protection obligations under Ugandan and regional regulations.
• Ability to align daily activities with Sure Pay’s strategic vision, values, and growth objectives.