Vacancy title:
Cloud Infrastructure & Cybersecurity Specialist

[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]

Jobs at:
World Vision

Deadline of this Job:
Friday, July 25 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Monday, July 21 2025, Base Salary: Not Disclosed

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JOB DETAILS:

MAJOR RESPONSIBILITES

IT Network and Capacity Planning

• Works with business analysts and clients to understand business needs
• Analyses and documents requirements.
• Assists with determining requirements impact on existing architecture, work processes and systems.
•  Works with impacted areas to ensure proper communication / review of requirements and integration.
• Assists with determining infrastructure systems specifications,
• Input/output processes and working parameters for hardware/software compatibility.
• Assists with analysis, design, development, and documents Networks to meet business requirements.
• Develops strategies to manage the frequency of appropriate support package/patch application.
•  Adheres to policies, processes and standards.

 Infrastructure Management

• Deploys and reviews new, modified or enhanced system hardware and software components or services.
• Installs, configures and maintains system hardware and software components.
• Make hardware recommendations based on technical project requirements
•  Automate administration and maintenance tasks
• Evaluate, and implement new technologies, and integrate systems into
• the computing environment.
•   Maintain and improve reliability of all managed systems
•  Help perform security reviews, make security recommendations and
• implement ongoing system updates to ensure the latest security best practices are being followed
•  Change control for cloud management and managing change requests for
• Leads site specific disaster recovery plans.
• Monitors the legal and regulatory environment for developments.
• Recommends required changes to IT policies and procedures.
•   Consults with other business and technical staff on potential business impacts of proposed changes to the security environment.
•  Works closely with IT and development teams to design secure infrastructure solutions and applications, facilitating the implementation of protective and mitigating controls.
•  Manages the implementation of the cybersecurity programs aimed at identification, management and remediation of threats to improve the cybersecurity posture.
• Assesses potential items of risk and opportunities of vulnerability in the network and on information technology infrastructure and applications.

Cloud Systems Administration

•  Access Control: Manages user access to, systems, servers, and files; administers the setup of new profiles, creates and updates access permissions and maintains user accounts.
•  Installs, configures and maintains system hardware and software components.
•  Microsoft cloud services Administration, primarily for Office 365 as well as for Power BI, Azure Cloud, SharePoint and other cloud services as they are implemented at WVI.
• Maintains tracking and configuration documentation and plans.
•  Supervises the installation of system upgrades and service packs.
• etup and maintain identity and access management (IAM) systems
• (Access control and determines if inactive accounts should be deleted).
•    Monitors system-operating capacity in terms storage, memory and CPU
• Utilization; reviews performance and control reports.
• Recommends settings changes to the operating system to improve performance and reliability.
• Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.
• Network and on information technology infrastructure and applications.
• Reviews risk assessments, analyses the effectiveness of IT control activities, and reports on them with actionable recommendations.

Cybersecurity Management

• Implement the Cybersecurity Incident Response Plan
• Monitor and effectively resolve cybersecurity incidents in a timely manner
• Perform regular vulnerability assessments and penetration testing
• Develop, review, and enforce cybersecurity policies and standards
• Ensure compliance with local and international cybersecurity regulations
• Maintain an updated inventory of critical information assets
• Monitor threat intelligence feeds and emerging cybersecurity risks
• Implement structured patch management for all systems and applications
• Apply secure configurations to servers, endpoints, and cloud platforms
• Ensure proper network segmentation and enforce least-privilege access controls
• Integrate cybersecurity into Business Continuity and Disaster Recovery (BC/DR) plans
• Provide ongoing cybersecurity awareness training for all staff
• Support the Simulation of phishing and social engineering attacks to test user awareness and ensure users who do not pass the test undergo refresher training.
• Train technical teams on advanced cybersecurity tools and techniques
• Assess and manage third-party and supply chain cybersecurity risks
• Include cybersecurity requirements in vendor contracts and SLAs
• Track cybersecurity KPIs and report on the security posture to leadership
• Continuously review and improve cybersecurity controls based on lessons learned from incidents, audits, and assessment.

FCAPS Management (Fault, Configuration, Accounting, Performance, and Security)

• Monitors systems activity and logs problems.
• Reviews server and cloud infrastructure requirements and system
• Interdependencies.
•   Assists with designing, planning and leading testing efforts and
• Coordinates feedback of test results; develops cases test files and conducts testing to ensure requirements are met.
• Adjusts cloud systems infrastructure stack on routine basis and provides
• Input to capacity planning activities.
•  Assesses network performance to ensure that it meets the present and future needs of the business.

Customer Support

•  Provides support for server and cloud services issues for the user community.
• Provides documentation, training, and guidance to IT clients
•  Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Vendor Management

• Works with vendors to resolve problems relating to cloud services
• Monitors services provided by vendors to ensure service levels meet requirements.
• Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
• Notifies management when contract requirements are not being met.

Research/Evaluation

• Conducts technical research on server and cloud systems upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Develops and maintains metrics around the system and institutes a process for continuous improvement.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE ​

Required Education, training, license, registration, and certification

• Bachelor’s degree in information technology or related fields (computer science; information science; software engineering)
• Over 5 years of relevant technical or business work experience

Required Professional Experience

• Minimum 5 years' experience as a Network administrator - 2 of which is working experience on advanced network, cloud and/or systems.
• Demonstrated proficiency and experience working with some or all of the following:  Microsoft Windows (Server and Workstation), internet protocols, Network Attached Storage (NAS) and Storage Area Network (SAN) systems, DNS, DHCP, O365
• Comprehensive understanding of web systems and related infrastructure including tools for remote deployment.
• Experience managing common security controls (IAM, Least Privilege, Firewall, Patching, Antivirus, etc.)
• Experience using virtualization platforms, such as VMware, VSphere, and Microsoft Hypervisor

Preferred Knowledge and Qualifications

• Good customer service skills and experience
• Effective in written and verbal communication in English
• Exceptional analytical and troubleshooting skills for solving problems.
• Able to work under tight deadline and cope with pressure
• CCNP
• Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure  (preferred)
• Microsoft 365 Certified: Enterprise Administrator Expert
• Virtualized systems design and deployment
• Cybersecurity Incident Handling Certification

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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