Background

GHERI Horizons (Environmental Research Initiative Uganda) is looking for creative, passionate and driven individuals to join our Social Media Team.

Responsibilities

• Monitor, moderate, and engage with the online community across all social media channels.
• Respond to comments, direct messages, and reviews in a timely, empathetic, and brand-aligned manner.
• Proactively initiate conversations and encourage user-generated content to foster community loyalty.
• Identify and manage potential PR crises or negative feedback, escalating issues when necessary.
• Plan and execute community-building initiatives (live Q&As, contests, polls, takeovers).
• Collect and analyze community feedback to inform content strategy and product improvements.
• Build relationships with key influencers, brand advocates, and loyal customers.
• Track engagement metrics (sentiment, response times, reach) and report on community health.
• Be part of our mission to Research, Innovate, Sustain & Inspire Change.

• Monitor, moderate, and engage with the online community across all social media channels.
• Respond to comments, direct messages, and reviews in a timely, empathetic, and brand-aligned manner.
• Proactively initiate conversations and encourage user-generated content to foster community loyalty.
• Identify and manage potential PR crises or negative feedback, escalating issues when necessary.
• Plan and execute community-building initiatives (live Q&As, contests, polls, takeovers).
• Collect and analyze community feedback to inform content strategy and product improvements.
• Build relationships with key influencers, brand advocates, and loyal customers.
• Track engagement metrics (sentiment, response times, reach) and report on community health.

• Social media monitoring and engagement
• Community management
• Content creation
• Crisis management
• Data analysis
• Relationship building
• Communication skills
• Empathy

• Creative, passionate, and driven individuals