EM People & Culture Advisory specializes in delivering innovative, tailored HR solutions that transform how organizations manage, support, and grow their greatest asset-their people. With a strong commitment to empowering businesses through strategic, people-centric practices, we partner with organizations to build resilient teams, foster vibrant cultures, and drive lasting success.

Job Description

On behalf of our client, we are seeking a commercially focused and customer-oriented Digital Payments Product Manager to lead the development and continuous improvement of digital payment products and services.

The successful candidate will define product priorities, translate customer and business needs into practical solutions, and coordinate technology, operations, compliance, customer experience, and external partners throughout the product lifecycle.

Key Responsibilities

• Develop and maintain the digital payments product strategy, roadmap, and delivery priorities.
• Conduct market, competitor, customer, and merchant research to identify product opportunities.
• Define product requirements, customer journeys, user stories, and acceptance criteria.
• Coordinate product development activities with engineering, design, operations, and compliance teams.
• Manage products from concept and business-case development through launch and optimisation.
• Monitor transaction volumes, adoption, active usage, failure rates, customer satisfaction, and other product indicators.
• Analyse product performance and recommend improvements based on customer and operational insights.
• Coordinate integrations with banks, mobile money operators, payment gateways, merchants, and other partners.
• Ensure products meet applicable regulatory, data-protection, security, and consumer-protection requirements.
• Support product testing, release planning, user acceptance testing, and production deployment.
• Identify and address payment failures, customer pain points, fraud risks, and operational bottlenecks.
• Develop product documentation and support training for internal teams and external partners.
• Prepare product updates, performance reports, and investment recommendations for management.
• Manage stakeholder expectations and communicate changes to product scope, timelines, and priorities.
• Promote continuous improvement and customer-centred product development practices.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Product Management, Economics, or a related discipline.
• Professional training in agile delivery, product management, digital payments, or user experience is preferred.
• A relevant postgraduate qualification will be an added advantage.
• At least five years of experience in digital product management, financial technology, banking, telecommunications, or payment services.
• A minimum of two years managing digital products or cross-functional technology initiatives.
• Demonstrated experience developing or improving mobile money, merchant, wallet, remittance, or payment-platform products.

• Develop and maintain the digital payments product strategy, roadmap, and delivery priorities.
• Conduct market, competitor, customer, and merchant research to identify product opportunities.
• Define product requirements, customer journeys, user stories, and acceptance criteria.
• Coordinate product development activities with engineering, design, operations, and compliance teams.
• Manage products from concept and business-case development through launch and optimisation.
• Monitor transaction volumes, adoption, active usage, failure rates, customer satisfaction, and other product indicators.
• Analyse product performance and recommend improvements based on customer and operational insights.
• Coordinate integrations with banks, mobile money operators, payment gateways, merchants, and other partners.
• Ensure products meet applicable regulatory, data-protection, security, and consumer-protection requirements.
• Support product testing, release planning, user acceptance testing, and production deployment.
• Identify and address payment failures, customer pain points, fraud risks, and operational bottlenecks.
• Develop product documentation and support training for internal teams and external partners.
• Prepare product updates, performance reports, and investment recommendations for management.
• Manage stakeholder expectations and communicate changes to product scope, timelines, and priorities.
• Promote continuous improvement and customer-centred product development practices.

• digital product management
• financial technology
• banking
• telecommunications
• payment services
• mobile money
• merchant
• wallet
• remittance
• payment-platform products
• agile delivery
• product management
• digital payments
• user experience

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Product Management, Economics, or a related discipline.
• Professional training in agile delivery, product management, digital payments, or user experience is preferred.
• A relevant postgraduate qualification will be an added advantage.