About BCS Group

Bandwidth and Cloud Services Group (BCS Group) is a leading provider of high-capacity bandwidth connectivity and cloud infrastructure services across Africa. With operations spanning Eastern and Southern Africa, BCS is committed to driving digital transformation by building reliable infrastructure, fostering innovation, and delivering enterprise-grade connectivity solutions. As we scale, we are investing in internal systems that power our operations, people, and growth strategy.

Job Summary:

The role to develop and maintain strong relationships with business clients, drive sales growth, and ensure client satisfaction. You will responsible for managing a portfolio of accounts and identifying opportunities for business expansion.

Key Responsibilities

Account Management

• Build and maintain relationships with assigned B2B clients, understanding their business needs, objectives, and challenges.
• Serve as the primary point of contact for clients, addressing inquiries, providing product information, and resolving issues in a timely manner.
• Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and explore opportunities for upselling and cross-selling.

Sales and Business Development

• Develop and implement strategic account plans to achieve sales targets and maximize revenue growth
• Identifying new business opportunities within existing accounts to expand the client base.
• Conduct market research to stay updated on industry trends, competitors, and emerging opportunities.
• Present product/service offerings, negotiate contracts, and close sales deals with clients.

Customer Relationship Management

• Maintain accurate and up-to-date client records in CRM systems, including sales activities, interactions, and opportunities.
• Provide regular reports and updates on sales performance, account status, and market insights to the sales management team.
• Collaborate with internal teams (e.g., marketing, customer support, product development) to ensure client satisfaction, address client needs, and drive overall business success.

Client Engagement and Support:

• Conduct client visits, presentations, and product demonstrations to showcase value propositions and strengthen relationships.
• Deliver exceptional customer service by promptly responding to client inquiries, resolving issues, and providing ongoing support.
• Conduct training sessions and provide guidance to clients on product usage, features, and benefits.

Qualifications

• Bachelor’s degree in business, marketing, IT or a related field is preferred
• Proven experience in B2B sales, account management, or business development roles.
• Strong interpersonal and communication skills to effectively engage and build rapport with clients.
• Results-driven mindset with a focus on meeting and exceeding sales targets.
• Excellent negotiation and persuasion abilities to drive revenue growth and close deals.
• Analytical skills to analyze sales data, identify trends, and make data-driven recommendations.
• Ability to multitask, prioritize effectively, and manage time efficiently.
• Familiarity with CRM software and other sales tools for managing client relationships and tracking sales activities.
• In-depth knowledge of the industry or market in which the clients operate.

Why Join BCS Group?

At BCS Group, you will have the opportunity to lead mission-critical network operations across a growing Pan-African telecommunications business. You will work alongside talented professionals, influence strategic operational decisions, and play a key role in delivering exceptional connectivity and customer experiences across the region.

If you are a visionary operations leader with a passion for operational excellence, innovation, and building high-performing technical teams, we invite you to apply and become part of our journey to connect Africa.

At BCS, our work is guided by our core values: Professionalism, Resilience, Integrity, Innovation & Impact, and Customer Focus. We believe in building a workplace where people feel valued, empowered, and inspired to do their best work.

BCS is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We value diversity in all its forms and do not discriminate on the basis of race, colour, ethnicity, nationality, gender, age, disability, religion, marital status, pregnancy, HIV status, sexual orientation, or any other characteristic protected under applicable laws. We encourage applications from qualified individuals of all backgrounds and are committed to providing equal opportunities throughout the recruitment and employment lifecycle.

• Build and maintain relationships with assigned B2B clients, understanding their business needs, objectives, and challenges.
• Serve as the primary point of contact for clients, addressing inquiries, providing product information, and resolving issues in a timely manner.
• Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and explore opportunities for upselling and cross-selling.
• Develop and implement strategic account plans to achieve sales targets and maximize revenue growth
• Identifying new business opportunities within existing accounts to expand the client base.
• Conduct market research to stay updated on industry trends, competitors, and emerging opportunities.
• Present product/service offerings, negotiate contracts, and close sales deals with clients.
• Maintain accurate and up-to-date client records in CRM systems, including sales activities, interactions, and opportunities.
• Provide regular reports and updates on sales performance, account status, and market insights to the sales management team.
• Collaborate with internal teams (e.g., marketing, customer support, product development) to ensure client satisfaction, address client needs, and drive overall business success.
• Conduct client visits, presentations, and product demonstrations to showcase value propositions and strengthen relationships.
• Deliver exceptional customer service by promptly responding to client inquiries, resolving issues, and providing ongoing support.
• Conduct training sessions and provide guidance to clients on product usage, features, and benefits.

• Strong interpersonal and communication skills
• Results-driven mindset
• Excellent negotiation and persuasion abilities
• Analytical skills
• Ability to multitask, prioritize effectively, and manage time efficiently
• Familiarity with CRM software and other sales tools
• In-depth knowledge of the industry or market

• Bachelor’s degree in business, marketing, IT or a related field is preferred
• Proven experience in B2B sales, account management, or business development roles.