Background information about the job or company (e.g., role context, company overview)

BRAC Uganda Bank Ltd is hiring an IT Applications Support Officer responsible for the day-to-day technical support of the core banking system, digital financial systems and other server-hosted business applications ensuring system stability and enhanced performance.

Responsibilities or duties

• Computer setup, maintenance, and troubleshooting.
• Assist in database designs and update and amend existing databases
• Monitor database performance, availability and efficiency
• Sustain the security and integrity of data by establishing and enforcing standards
• Create complex query definitions that allow data to be extracted
• Support users and maintain databases by identifying and solving database requirements.
• Perform data backups and other data recovery and resilience procedures such as data replication and restoration of data.
• Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements and promoting Process Improvement.
• Set up, test and support new databases and data handling systems like a data warehouse that will support BRAC’s business intelligence (BI) and analytic system requirements.
• Manage real time monitoring/alerts, review database performance and trending, and make appropriate recommendations on improvements
• Follow the change control process to perform low risk data operations required to resolve open incidents that may not be resolved by users front-end.
• Ensure all databases are up-to-date and synchronized as required.
• Timely generation and submission of ad hoc reports required by business
• Support backend troubleshooting of end of day and normal operations of the core banking system and other applications.

Qualifications or requirements (e.g., education, skills)

• Bachelors in ICT, Computer Science, and any related ICT field.
• ITIL V3 Foundation
• Oracle (OCP) and/or SQL Server certifications
• Strong analytical and problem-solving skills
• Excellent customer service
• Proven ability to handle pressure and work under stress in emergencies
• Strong interpersonal skills
• Good communication skills
• Crystal report tool
• Demonstrated ability and desire to learn Core banking application, Infrastructure components, and other technologies.
• Relational database management skills
• Windows and Linux server knowledge with strong scripting skills.
• Strong Knowledge of Technical Infrastructure and its interdependencies.
• Good knowledge of Application Infrastructure and its interdependencies.
• High degree of problem-solving and analytical skills to be able to restore service as quickly as possible.

Experience needed

• A minimum of four years’ experience in banking sector
• At least 2 years of Database Administration experience on Oracle and/or SQL Server
• Supervisory experience
• Banking experience or awareness of the banks’ products, services and business.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Oracle (OCA or OCP) an added advantage
• Banking experience or awareness of the bank’s products, services and business.

• Computer setup, maintenance, and troubleshooting.
• Assist in database designs and update and amend existing databases
• Monitor database performance, availability and efficiency
• Sustain the security and integrity of data by establishing and enforcing standards
• Create complex query definitions that allow data to be extracted
• Support users and maintain databases by identifying and solving database requirements.
• Perform data backups and other data recovery and resilience procedures such as data replication and restoration of data.
• Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements and promoting Process Improvement.
• Set up, test and support new databases and data handling systems like a data warehouse that will support BRAC’s business intelligence (BI) and analytic system requirements.
• Manage real time monitoring/alerts, review database performance and trending, and make appropriate recommendations on improvements
• Follow the change control process to perform low risk data operations required to resolve open incidents that may not be resolved by users front-end.
• Ensure all databases are up-to-date and synchronized as required.
• Timely generation and submission of ad hoc reports required by business
• Support backend troubleshooting of end of day and normal operations of the core banking system and other applications.

• Strong analytical and problem-solving skills
• Excellent customer service
• Proven ability to handle pressure and work under stress in emergencies
• Strong interpersonal skills
• Good communication skills
• Crystal report tool
• Demonstrated ability and desire to learn Core banking application, Infrastructure components, and other technologies.
• Relational database management skills
• Windows and Linux server knowledge with strong scripting skills.
• Strong Knowledge of Technical Infrastructure and its interdependencies.
• Good knowledge of Application Infrastructure and its interdependencies.
• High degree of problem-solving and analytical skills to be able to restore service as quickly as possible.

• Bachelors in ICT, Computer Science, and any related ICT field.
• ITIL V3 Foundation
• Oracle (OCP) and/or SQL Server certifications