Job Ref ID: 80454665A-0001

Job Description

• To provide accurate administration support for all Bancassurance products and operational issues. Support different business units in providing pre and after sales services to both internal and external Bancassurance customers
• To effectively assess claims ensuring that prescribed TAT targets are met.
• Understand all policy wordings / terms and conditions as they apply to Bancassurance products and be able to communicate the meaning thereof
• Advise customers of all claim’s requirements/documents at notification stage.
• Attend/respond to new and existing business customer correspondences, telephone customers/insurance companies/letters/queries on any administrative issues.
• Support the sales consultants to achieve business Sales Targets
• Attend Bancassurance Sales Team branch/segment/channel visits (Virtual or physical)
• Provide continuous and proactive feedback on the status of query resolution to customers to ensure optimal customer experience.
• Maintain working relationship with all underwriters, branch network, Bancassurance team to ensure best service possible to customers.
• Timeously action policy amendment requests from branch network

Qualifications

• First Degree in Business Commerce or a related field
• At least 2 to 3 years Branch Consultant / operations experience
• Insurance product knowledge of at least 3 products for an Insurance Consultant

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Following Procedures
• Managing Tasks
• Team Working
• Upholding Standards

Technical Competencies:

• Attitude of Customer Experience
• Claims Knowledge and Management
• Insurance Principles
• Insurance Products & Services
• Product Knowledge (Consumer Banking)
• Written Communication

• Provide accurate administration support for all Bancassurance products and operational issues.
• Support different business units in providing pre and after sales services to both internal and external Bancassurance customers.
• Effectively assess claims ensuring that prescribed TAT targets are met.
• Understand all policy wordings / terms and conditions as they apply to Bancassurance products and be able to communicate the meaning thereof.
• Advise customers of all claim’s requirements/documents at notification stage.
• Attend/respond to new and existing business customer correspondences, telephone customers/insurance companies/letters/queries on any administrative issues.
• Support the sales consultants to achieve business Sales Targets.
• Attend Bancassurance Sales Team branch/segment/channel visits (Virtual or physical).
• Provide continuous and proactive feedback on the status of query resolution to customers to ensure optimal customer experience.
• Maintain working relationship with all underwriters, branch network, Bancassurance team to ensure best service possible to customers.
• Timeously action policy amendment requests from branch network.

• Attitude of Customer Experience
• Claims Knowledge and Management
• Insurance Principles
• Insurance Products & Services
• Product Knowledge (Consumer Banking)
• Written Communication
• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Following Procedures
• Managing Tasks
• Team Working
• Upholding Standards

• First Degree in Business Commerce or a related field
• At least 2 to 3 years Branch Consultant / operations experience
• Insurance product knowledge of at least 3 products for an Insurance Consultant