Background information about the job or company

MUSCLE has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 2013, we have grown our business lines of Retail, Tourism, Real Estate, Sports & Education, Finance, Information Technology and Logistics on a foundation of excellence, customer focus, quality products and services.

Muscle Business Academy/Accelerator (MBA) is the entrepreneurial and business step-up education Division of Muscle Capital Partners (MCP) and is positioned for significant market growth. MBA Programs Manager is responsible for developing and executing a growth plan to significantly increase the membership, revenue and programs over the next months and years. Our MBA Programs manager is responsible for planning and overseeing programs or projects within an organization, from the initial ideation through to completion. They coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives. A background is marketing or sales is strongly desirable.

Our Programs Manager does just that – every day, all day. He/she has the drive to lead, the passion for excellence, and the enthusiasm for team development that we need. She is not just ready to face the challenges of the day – she is psyched about it because she knows they are an essential part of everyday life. If this sounds like a team you’d like to join … keep reading. We make promises to our members, and we’ll make promises to you too.

Responsibilities or duties

You’ll manage multiple areas with multiple priorities and multiple stakeholders – every day

Your CEO will share your passion for excellence – because those are the only kinds of people we hire

You’ll have a seat at the table where your observations and suggestions will be heard and acted on

You’ll set the direction for your team, providing guidance toward continuous improvement

You’ll support your team’s development through the endless learning opportunities MCP offers

You won’t be micro-managed by your CEO – but you will be held accountable

You’ll learn, grow, and become the type of manager you’d like to work for

You’ll love it

MAJOR RESPONSIBILITIES

• Plan the delivery of the overall programs and their activities in accordance with the goals and set targets of the business.
• Managing and Co-ordinating marketing campaigns for programs and activities to meet set targets including income and membership targets.
• Oversee revenue, programs and membership growth, Recruit and supervise subordinates and other line associates.
• Plan the delivery of the overall programs or projects and their activities in accordance with the mission and the goals of the business
• Tracking project and providing regular reports on project status to project team and key stakeholders.
• Managing the relationship and communication with the client and all stakeholders, ensuring that the programs delivered to their satisfaction
• Managing budgets, Monitor all budgeted program expenditures and Monitor cash flow projections
• Other tasks as necessary to achieve MCP’s strategic goals; Contributes to team effort by accomplishing related duties and/or projects as needed and per scheduled timelines
• Works with the CEO in development of promotional materials, website and social media content, advertisements, and other marketing related projects
• Collaborate with other divisions colleagues and cross sell Muscle products and services

Qualifications or requirements

Required Education and Experience

• Bachelor’s degree in business or related field. Interns with a business mind can apply.
• Previous experience in sales, marketing, customer service, or other related fields
• Ability to build rapport with clients or strangers
• Strong negotiation skills
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• Entrepreneur focused mindset helpful.

Skills needed for this role

Personal characteristics

Should demonstrate competence in some or all of the following:

• Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Any other provided details

PROGRAM MANAGERS’S TOP 5 WEEKLY/MONTHLY KEY PERFORMANCE INDICATORS:

1. Income or Sales Volume
2. Number of Prime members/clients and partners
3. Number of New Prime Members/clients and partners
4. Number of Successful programs and Events
5. Business Growth (Clients, Income & Profits)

• Plan the delivery of the overall programs and their activities in accordance with the goals and set targets of the business.
• Managing and Co-ordinating marketing campaigns for programs and activities to meet set targets including income and membership targets.
• Oversee revenue, programs and membership growth, Recruit and supervise subordinates and other line associates.
• Plan the delivery of the overall programs or projects and their activities in accordance with the mission and the goals of the business
• Tracking project and providing regular reports on project status to project team and key stakeholders.
• Managing the relationship and communication with the client and all stakeholders, ensuring that the programs delivered to their satisfaction
• Managing budgets, Monitor all budgeted program expenditures and Monitor cash flow projections
• Other tasks as necessary to achieve MCP’s strategic goals; Contributes to team effort by accomplishing related duties and/or projects as needed and per scheduled timelines
• Works with the CEO in development of promotional materials, website and social media content, advertisements, and other marketing related projects
• Collaborate with other divisions colleagues and cross sell Muscle products and services

• Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

• Bachelor’s degree in business or related field. Interns with a business mind can apply.
• Previous experience in sales, marketing, customer service, or other related fields
• Ability to build rapport with clients or strangers
• Strong negotiation skills
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• Entrepreneur focused mindset helpful.