Vacancy title:
Service Center Technician

[Type: FULL_TIME, Industry: Engineering Services, Category: Admin & Office]

Jobs at:
d.light

Deadline of this Job:
Friday, August 15 2025

Duty Station:
Kampala | Uganda

Summary
Date Posted: Wednesday, August 6 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The job holder will provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region. 

R&Rs 

• Daily management of pending work orders and close looping with customers for delivery by service tracking desk.
• Ensure all customers worked on pay post repair
• Continuous ticketing training for the field team 
• Assigning Field Technicians for high value customers who are not able to visit the Service center.
• Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.
• Sustain monthly spare parts demand forecasting at the service centers.
• Implementing new OOW policy with key focus on Minimum Payment Based on customer category.
• Ensuring Inventory Accuracy for spares and finished goods at the service centers
• Continuous monthly demand forecasting & ordering for spare parts
• Ensure that spare parts are moved by consignment with accompanying accurate paper work
• Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center
• Circulate a monthly stock take summary, showing issued, used and any variance on spares
• Any other duties that may be assigned

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Click Here to apply

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