Vacancy title:
Specialist- Fraud Management

[Type: FULL_TIME, Industry: Telecommunications, Category: Accounting & Finance]

Jobs at:
MTN-Uganda

Deadline of this Job:
Thursday, September 4 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Monday, August 25 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Main Job Functions:

• Prepare and publish Opco reports / dashboard as per the agreed frequency and format for regular forensic checks
• Assist in preparation of incident based fraud reports
• Identify fraud indicators based on defined analysis and checkpoints to identify hidden trends and patterns requiring detailed forensic investigations
• Perform initial diagnosis for deviations noted, wherever in excess of set threshold limits
• Assist Fraud and RA Managers with respect to investigation support - validating evidence, documenting evidence, performing analysis as-asked, providing information as-requested
• Assists in performance of day to day fraud management operations
• Assist in periodic gross revenue risk assessment to establish Fraud Assessment plan for the period (activity calendar, frequency, criticality of reconciliations etc)
• Apply MTN Methodology for quantification of fraud scenarios and provide initial report to Fraud Manager for review and validation
• Coordinate with BRM on any specific incident based forensic requirements
• Comply with communication and confidentiality protocols for fraud related information
• Coordinate the implementation of corrective actions and preventive controls recommendations
• Design, test and implement controls.
• Participate and provide inputs in operational meetings as and when required
• Set up and manage adhoc meetings for day to day operational requirements as and when required
• Review performance metric dashboards prepared on various performance metics and provide input to the manager.
• Participate and provide inputs in project status meetings

Key Performance Areas: 

• Root cause analysis and remediation of subscriber related matters
• Controls validation and execution to minimise leakage opportunities
• Support for control gap closure, control quality and review for risk reduction
• Provide input into RAFM strategy in accordance with the overall MTN strategy
• Innovate and create new product or service solutions through the Process Design Authority (DA), as per revenue protection mandate
• Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
• Quantification of the leakages realised from system and control failures
• Follow up with primary control on process development and or improvement for vulnerable areas for which no process is defined

Education:

• Bachelor’s degree in Computer Science, Statistics, Economics, Finance and / or relevant field.

Experience:

• A minimum of 2 years work experience
• A good appreciation of telecommunications technology, products and systems.
• At least 1 year of working knowledge with internal control and governance systems and environments is essential
• At least 1 year of data analytics experience

Training/Certification:

• Preferable – CFE/CISA/CISM qualification 

Skills/Competencies:

• Analytical 
• Communication
• Data Interpretation
• Forensic
• Presentation
• Reporting
• Adaptable
• Communication

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

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