Vacancy title:
Team Leader- Call Centre

[Type: FULL_TIME, Industry: Finance, Category: Management,Sales & Retail,Customer Service,Team leader]

Jobs at:
Platinum Credit (U) Ltd

Deadline of this Job:
Friday, October 30 2026

Duty Station:
Bukoto, Kampala. | Uganda

Summary
Date Posted: Thursday, October 15 2026, Base Salary: Not Disclosed

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JOB DETAILS:

POSITION: Team Leader- Call Centre (1 Vacancy)
COMPANY: Platinum Credit (U) Ltd
LOCATION: Bukoto, Kampala.

Job details:
The overall purpose of the role is to lead and motivate a team of Telesales Officers to consistently grow the Customer portfolio month on month, while ensuring high quality sales, excellent customer satisfaction, and a Productive, disciplined, and engaged team.

Key duties/responsibilities:

• Supervise and support Telesales Officers to achieve daily, weekly, and monthly sales targets.
• Conduct daily coaching sessions and provide developmental feedback to Telesales Officers.
• Monitor and evaluate performance for Telesales Officers.
• Assist with recruitment, onboarding, and continuous training of Telesales Officers on product
• Maintain and update Quality Assurance tools, evaluation forms, and performance dashboards.
• Drive customer satisfaction through feedback mechanisms, escalations, and effective query resolution.
• Lead team meetings to share updates, celebrate achievements, and address challenges.
• Uphold team discipline in line with company policies.

Required Qualifications and Work Experience: 

• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.

Key competencies

• Strong interpersonal and listening skills.
• Integrity and effective team leadership.
• Excellent verbal and written communication.
• Knowledge of microfinance lending practices.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

To apply, submit your application, detailed CV and academic documents to the address below;

The Human Resource Manager;
Platinum Credit (U) Ltd

Send your application by; Email to: careers@platinumcredit.co.ug
Deadline: 30^th October, 2026

Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd (PHL).

PHL does not and shall not discriminate on the basis of race, color, religion (creed), gender expression, age, national origin (ancestry), disability, marital status or sexual orientation in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and vendors.

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