Position function

Provide proactive business banking sales and relationship management that will nurture and grow a portfolio of SME customers by identifying and offering value adding and specialised bank financial product solutions.

Key responsibilities

• Analyze the geographical and environmental factors affecting the Branch to be able to understand its commercial potential and competition
• Periodically analyze the customer base of the branch and portfolio
• Monitor and action daily referrals/leads within set time lines
• Ensure weekly sales plans are in place
• Manage the loan portfolio by active participation in watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully recover bank funds
• Support in the timely and efficient preparation of business documentation to facilitate faster turn-around-time and closure of customer requests; such may include but not limited to-preparing bid bonds, performance guarantees and invoice discounting.
• Optimize cross-selling opportunities and provide comprehensive financial advice to clients on all services they seek to revel in with the Bank and facilitate them to access such solutions.
• Support in the preparation of the arrears and excesses reports to be used by the RAC committee in assessing the performance of the portfolio at risk.
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identify, grow and sustain customer relationships that can provide superior returns and contribute towards the growth of the Bank as per set targets.
• Receive and verify customer documents for account opening, loans, account amendments and any other customer instruction as per the Bank’s set guidelines
• Prepare and maintain well documented reports on accounts opened, KYC, call visits to clients to be used in relevant management decisions.
• Collect, process and follow up on customer complaints and provide feedback to customers.
• Assist to enhance staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes and coaching team members.
• Carry out any other duties that may be assigned to you from time to time.

Required Qualifications and Skills

Education: A university degree in Finance, Marketing, Banking or any related field from a recognized university;

Experience: 3 years’ experience in banking/Sales

• Strong track record in Sales Management.
• Good knowledge of risk management and credit principles
• Excellent understanding of the Bank, its strategy and all of its Banking services.
• Advanced, computer literacy, numerical skills and statistical skills.
• Very strong verbal and written communication skills.
• Strong leadership and interpersonal skills
• Team player with the ability to work under pressure, and in position to exercise excellent judgment.

Additional Requirements/Competencies

• Willingness to travel for stakeholder meetings, regulatory consultations, and operational reviews as needed.
• High ethical standards and a commitment to the values of the Bank.

• Analyze the geographical and environmental factors affecting the Branch to be able to understand its commercial potential and competition
• Periodically analyze the customer base of the branch and portfolio
• Monitor and action daily referrals/leads within set time lines
• Ensure weekly sales plans are in place
• Manage the loan portfolio by active participation in watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully recover bank funds
• Support in the timely and efficient preparation of business documentation to facilitate faster turn-around-time and closure of customer requests; such may include but not limited to-preparing bid bonds, performance guarantees and invoice discounting.
• Optimize cross-selling opportunities and provide comprehensive financial advice to clients on all services they seek to revel in with the Bank and facilitate them to access such solutions.
• Support in the preparation of the arrears and excesses reports to be used by the RAC committee in assessing the performance of the portfolio at risk.
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identify, grow and sustain customer relationships that can provide superior returns and contribute towards the growth of the Bank as per set targets.
• Receive and verify customer documents for account opening, loans, account amendments and any other customer instruction as per the Bank’s set guidelines
• Prepare and maintain well documented reports on accounts opened, KYC, call visits to clients to be used in relevant management decisions.
• Collect, process and follow up on customer complaints and provide feedback to customers.
• Assist to enhance staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes and coaching team members.
• Carry out any other duties that may be assigned to you from time to time.

• Strong track record in Sales Management.
• Good knowledge of risk management and credit principles
• Excellent understanding of the Bank, its strategy and all of its Banking services.
• Advanced, computer literacy, numerical skills and statistical skills.
• Very strong verbal and written communication skills.
• Strong leadership and interpersonal skills
• Team player with the ability to work under pressure, and in position to exercise excellent judgment.

• A university degree in Finance, Marketing, Banking or any related field from a recognized university;
• 3 years’ experience in banking/Sales
• Willingness to travel for stakeholder meetings, regulatory consultations, and operational reviews as needed.
• High ethical standards and a commitment to the values of the Bank.