Role overview

The Credit Officer has the primary responsibility for managing end-to-end credit process, filed assessments, collections and debt recovery activities both remotely (call center-based) and in the field. He/she should ensure timely repayment of customer accounts, minimizes bad debt, and maintains positive customer relationships through effective communication, negotiation, and problem resolution, and work closely with cross-functional teams to prevent delinquency, manage overdue accounts, and ensure compliance with credit and collections policies.

Role Requirements and Responsibilities

Bachelor's degree in Business Administration, Finance, or related field preferred.

Minimum of 1-2 years of experience in collections, customer service, or field-based roles.

Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.

Knowledge of regulatory requirements governing collections activities in Uganda is a plus.

Valid driver's license and access to a reliable vehicle preferred.

Should be conversant with the local language in the area (Madi).

Based in Kampala Uganda, Business Eye (www.businesseyeafrica.com) is a dynamic human capital solutions company specializing in Staff Outsourcing, Recruitment, and Training. With a strong commitment to professionalism, we partner with organizations to deliver tailored workforce solutions that enhance productivity, efficiency, growth, and quality. At Business Eye, our purpose is to unlock human potential.

Please note: Business Eye DOES NOT ask for any form of payments from prospective employees and job seekers.

• Managing end-to-end credit process, filed assessments, collections and debt recovery activities both remotely (call center-based) and in the field.
• Ensuring timely repayment of customer accounts.
• Minimizing bad debt.
• Maintaining positive customer relationships through effective communication, negotiation, and problem resolution.
• Working closely with cross-functional teams to prevent delinquency, manage overdue accounts, and ensure compliance with credit and collections policies.

• Proficiency in MS Office suite
• Experience with mobile data collection tools
• Experience with customer relationship management (CRM) systems
• Effective communication
• Negotiation skills
• Problem resolution skills
• Conversant with Madi language

• Bachelor's degree in Business Administration, Finance, or related field preferred.
• Minimum of 1-2 years of experience in collections, customer service, or field-based roles.
• Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
• Valid driver's license and access to a reliable vehicle preferred.