Job Purpose:

Receive and process incoming orders for products and materials, merchandise and them from the warehouse. Inform customers of receipts, shipping dates, and delays and handle complaints.

Main Duties/Responsibilities:

• Plan the dispatch activities within the warehouse
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Inspect outgoing work in compliance with customers' specifications.
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Implement dispatch process in accordance with inventory management procedures
• Register all goods and materials leaving the warehouse
• Coordinate transfer of goods and materials to the other company warehouse
• Update the ERP system in relation to the goods, materials dispatched
• Prepare of daily, weekly dispatch reports Receive and respond to customer complaints.
• Prepare invoices, shipping documents, and contracts.
• File copies of orders received, or post orders on records.
• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

Education and Professional Qualifications:

• Bachelor’s/Diploma in Accounting, Procurement, Business Administration, or related field

Working Experience:

• A minimum of 2 years’ working experience

• Plan the dispatch activities within the warehouse
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Inspect outgoing work in compliance with customers' specifications.
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Implement dispatch process in accordance with inventory management procedures
• Register all goods and materials leaving the warehouse
• Coordinate transfer of goods and materials to the other company warehouse
• Update the ERP system in relation to the goods, materials dispatched
• Prepare of daily, weekly dispatch reports Receive and respond to customer complaints.
• Prepare invoices, shipping documents, and contracts.
• File copies of orders received, or post orders on records.
• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

• Bachelor’s/Diploma in Accounting, Procurement, Business Administration, or related field