Guest Services Supervisor (F&B)
2026-02-18T08:36:09+00:00
Marriott
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_6230/logo/Marriott%20International.png
https://www.marriott.com/marriott/aboutmarriott.mi
FULL_TIME
Kampala
Kampala
00256
Uganda
Hospitality, and Tourism
Management, Customer Service, Restaurant & Hospitality
2026-02-27T17:00:00+00:00
8
POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
* Ensure staff is working together as a team to ensure optimum service and that guest needs are met. * Inspect grooming and attire of staff, and rectify any deficiencies. * Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. * Inspect storage areas for organization, use of FIFO, and cleanliness. * Complete scheduled inventories and stock and requisition necessary supplies. * Monitor dining rooms for seating availability, service, safety, and well being of guests. * Complete work orders for maintenance repairs. * Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. * Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. * Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. * Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. * Speak with others using clear and professional language. * Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. * Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. * Read and visually verify information in a variety of formats (e.g., small print). * Visually inspect tools, equipment, or machines (e.g., to identify defects). * Stand, sit, or walk for an extended period of time or for an entire work shift. * Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. * Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. * Move through narrow, confined, or elevated spaces. * Move up and down stairs and/or service ramps. * Reach overhead and below the knees, including bending, twisting, pulling, and stooping. * Perform other reasonable job duties as requested by Supervisors.
* Teamwork * Guest service * Inventory management * Hiring * Training * Scheduling * Evaluation * Counseling * Discipline * Motivation * Coaching * Role modeling * Communication * Problem-solving * Attention to detail * Physical stamina
* High school diploma or G.E.D. equivalent. * At least 2 years of related work experience. * At least 1 year of supervisory experience.
JOB-699579f91c596
Vacancy title:
Guest Services Supervisor (F&B)
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Customer Service, Restaurant & Hospitality]
Jobs at:
Marriott
Deadline of this Job:
Friday, February 27 2026
Duty Station:
Kampala | Kampala
Summary
Date Posted: Wednesday, February 18 2026, Base Salary: Not Disclosed
Similar Jobs in Uganda
Learn more about Marriott
Marriott jobs in Uganda
JOB DETAILS:
POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
Click Here to Apply Now
All Jobs | QUICK ALERT SUBSCRIPTION
