Background information about the job or company (e.g., role context, company overview)

Exquisite Solution Limited is hiring an IT Support Officer. The role focuses on providing first-line technical support, maintaining IT systems and equipment, and ensuring the smooth day-to-day operation of the organization’s technology infrastructure.

Responsibilities or duties

Qualifications or requirements (e.g., education, skills)

Experience needed

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Provide first-line technical support to users for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve basic system, application, and connectivity problems.
• Set up and manage user accounts, email accounts, and access permissions.
• Perform routine system updates, patches, and antivirus management.
• Support onboarding and offboarding by preparing and retrieving IT equipment.
• Maintain an up-to-date inventory of IT assets and equipment.
• Escalate complex technical issues to senior IT staff or external vendors as required.
• Assist in maintaining data backup procedures and basic cybersecurity practices.
• Document support requests, solutions provided and maintain accurate service logs.

• Problem-solving
• Troubleshooting
• Communication
• Interpersonal skills
• Attention to detail
• Organizational skills
• Willingness to learn
• Adaptability
• Cybersecurity best practices

• Bachelor’s degree in information technology, computer science, or a related field.
• At least one year of experience in IT support.
• Basic understanding of computer systems, networks, and software applications.
• Familiarity with Windows and/or Linux operating systems and common office software.