Job Purpose Statement

Manages the PMO (Project Management Office) process implementation and is deeply involved in improving the consistency, predictability and efficiency of the banks project delivery capability.

Implements product and process improvement initiatives within the bank for optimum value (efficiency and effectiveness), in line with the bank’s strategic objectives.

Provides guidance in best practices and ensures that the operational issues of the PMO are managed, focusing on the project interface with the project executive team, project steering committees, project teams, procurement, and technology.

Key Accountabilities (Duties and Responsibilities)

Financial 10%

• Control Project Capex spend by ensuring that all Capex spend is budgeted for and authorized accordingly.
• Ascertain that project budgets are tracked weekly and payments are made efficiently.
• Create value through process and product reviews with owners to evaluate efficiency and effectiveness of products or process and recommendation on way forward.
• Ensure that all process improvement initiatives are being tracked and reported on a regular basis.
• Maintain cost efficiency in delivering projects.

Internal business processes 60%

• Ensure adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
• Monitor compliance with Project management standards, policies and procedures to drive maturity in project management
• Establish and manage a benefits realization framework to be adopted across the group to ensure that envisioned benefits are clearly tabulated and measured.
• Establish and manage a consistent process and framework for monitoring, controlling and reporting on project deliverables.
• Production of dashboards and reports that provide an enterprise wide view of project portfolios and resource utilization.
• Manage and execute the Business Analysis and project management effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases using relevant tools and techniques.
• Lead and guide business units in the project Start-up to closure phase; strictly managing drawdowns, governance, documentation, communication, stakeholder management, scope, time, quality and cost management.
• Lead business process reviews and support continuous improvement of bank systems, processes and people across all channels to ensure that the bank has the appropriate platform and capabilities for delivery of strategy.
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution.
• Manage operational risks in the design and implementation of new and/or changes to business processes and systems

Customer 20%

• Build and maintain positive working relationships with vendors and all levels of staff.
• Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects.
• Support the integration of best practice into the bank’s process re-engineering methodologies and tools using best practice frameworks; Mission Directed Work teams & Six Sigma, to support innovation
• Communicate change, insights and plans to cross-functional team members and management.

Learning and growth 10%

• Keep up to date with latest industrial standards and soft skills relevant to project management.
• Personal Competence Development
• Complete at least 1 technical skills/certification per annum
• Stay up-to-date with the advances in technology to automate and modernise systems and processes.
• Conduct research into project-related issues and products in order to foster continuous improvement.

Job Specifications

Academic:

• Bachelors Degree from a recognized University in ICT, Engineering related fields or Project Management.

Professional:

• In-depth knowledge of PMBOK or Prince 2.
• Business Analysis Training
• Lean and/or Six Sigma training (Certification is an added advantage)
• Proficiency in office automation, banking technologies and MS Projects

Desired work experience:

• At least 4 years’ experience in Project Management within Banking or Financial Services industry.

• Control Project Capex spend by ensuring that all Capex spend is budgeted for and authorized accordingly.
• Ascertain that project budgets are tracked weekly and payments are made efficiently.
• Create value through process and product reviews with owners to evaluate efficiency and effectiveness of products or process and recommendation on way forward.
• Ensure that all process improvement initiatives are being tracked and reported on a regular basis.
• Maintain cost efficiency in delivering projects.
• Ensure adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
• Monitor compliance with Project management standards, policies and procedures to drive maturity in project management
• Establish and manage a benefits realization framework to be adopted across the group to ensure that envisioned benefits are clearly tabulated and measured.
• Establish and manage a consistent process and framework for monitoring, controlling and reporting on project deliverables.
• Production of dashboards and reports that provide an enterprise wide view of project portfolios and resource utilization.
• Manage and execute the Business Analysis and project management effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases using relevant tools and techniques.
• Lead and guide business units in the project Start-up to closure phase; strictly managing drawdowns, governance, documentation, communication, stakeholder management, scope, time, quality and cost management.
• Lead business process reviews and support continuous improvement of bank systems, processes and people across all channels to ensure that the bank has the appropriate platform and capabilities for delivery of strategy.
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution.
• Manage operational risks in the design and implementation of new and/or changes to business processes and systems
• Build and maintain positive working relationships with vendors and all levels of staff.
• Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects.
• Support the integration of best practice into the bank’s process re-engineering methodologies and tools using best practice frameworks; Mission Directed Work teams & Six Sigma, to support innovation
• Communicate change, insights and plans to cross-functional team members and management.
• Keep up to date with latest industrial standards and soft skills relevant to project management.
• Personal Competence Development
• Complete at least 1 technical skills/certification per annum
• Stay up-to-date with the advances in technology to automate and modernise systems and processes.
• Conduct research into project-related issues and products in order to foster continuous improvement.

• In-depth knowledge of PMBOK or Prince 2.
• Business Analysis Training
• Lean and/or Six Sigma training (Certification is an added advantage)
• Proficiency in office automation, banking technologies and MS Projects
• Project Management
• Business Analysis
• Process Improvement
• Stakeholder Management
• Risk Management
• Communication
• Leadership
• Problem-solving
• Analytical skills

• Bachelors Degree from a recognized University in ICT, Engineering related fields or Project Management.
• In-depth knowledge of PMBOK or Prince 2.
• Business Analysis Training
• Lean and/or Six Sigma training (Certification is an added advantage)
• Proficiency in office automation, banking technologies and MS Projects