KEY RESPONSIBILITIES

• Merchant Relationship Management: Building and maintaining relationships with merchants to understand their payment processing needs.
• Sales and Onboarding: Assisting in the acquisition of new merchant accounts, guiding them through the onboarding process.
• Technical Support: Providing technical assistance and training to merchants on using POS systems and troubleshooting any issues.
• Compliance and Risk Management: Ensuring that all transactions comply with regulatory standards and company policies to mitigate risk.
• Performance Monitoring: Analyzing transaction data and merchant performance to identify opportunities for growth and improvement.
• Product Knowledge: Staying updated on the latest POS technologies and payment solutions to effectively communicate benefits to merchants.
• Market Research: Conducting market analysis to identify trends and competitive offerings that can influence strategy.
• Customer Service: Addressing any concerns or queries from merchants to ensure a positive experience with the POS systems.
• Reporting: Preparing reports on merchant performance, transaction trends, and sales activities for management review.
• Collaboration: Working with other departments (e.g., marketing, IT, risk) to enhance the overall service and product offering.
• Achieve monthly and weekly transaction target.
• Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly.
• Provide our clients with trusted advice that will enable them to fully appreciate the capabilities of Ecobank’s electronic product range.
• Lead the elimination of Manually Initiated Funds Transfers and other payments from the group through execution of a new on-boarding process where clients are connected to digital channels on day 1 (lead the cultural transformation effort) working in collaboration with Payments Product Managers and Operations
• Follow Ecobank requirements for new product development and innovation working in partnership with Business Development and Innovation Head
• Ensure proper controls are included into all risk management tools for our client access channels
• Lead complex implementation and ensure implementation standards after cash management or trade services proposal, involving multiple products, multiple services have been accepted by customer.
• Provide sales support to Relationship managers, Heads of TSG to secure the business of potential customers by working closely to define customer solutions
• To be fully accountable for the success of an implementation by interfacing with customer’s implementation team(s), who may reside in multiple locations, until customer’s satisfaction is received.
• Deliver quality customer service to Global and Regional customers through constant communication and effective customer complaint resolution.
• Liaises with other integral functions (such as Service Delivery, Sales, IT) to ensure the effective design and subsequent delivery of new channels and related functionality
• Driving up customer satisfaction on the relevant channels
• At this point, he/she is the market expert for the internet/related channels, identifying market opportunities and proposing channels actions to exploit these. This will include heavy assistance of the sales teams in responding to and winning RFP mandates
• Development of marketing plans in conjunction with CIB/CMB Marketing teams and the appropriate Transaction Services divisions
• Liaise with Product and Sales teams to facilitate the development of complimentary business goals, maximization of cross-selling opportunities and migration of best practice.
• Ensure continuous and effective training of product updates on channels, product information dissemination, campaigns and programs to achieve the desired levels of channel penetration
• Direct and support the preparation and presentation of sales proposals to account prospects across the target market in relation to channels.
• Ensure efficient and accurate client access financials, volume and trend analysis.

JOB PROFILE

Experience & Qualifications

• Bachelor’s degree in business administration, Computing, Economics or Marketing. Master’s degree/MBA/Professional accreditation will be an added advantage.
• Line Experience in Cross Functional Business/Operation
• Orientation to Customer, workflow, and Systems thinking
• The candidate should have 2-5 years of product development/management, excellent interpersonal skills, strong execution and technical skills
• Relevant experience with at least Four years in Technology.
• Strong client focus and external orientation with the ability to understand client needs and stay abreast of macro-economic trends and contemporary finance and treasury practices
• High strategic, consultative and solution orientation with the ability to assess client needs at a relationship level and to package the banks products in response
• Excellent communication and presentation skills including a strong command of PowerPoint and public speaking
• Exceptional relationship management skills including strong ability to manage and effectively influence multiple stakeholders
• Good interpersonal skills with great emphasis on teamwork. Able to work effectively in cross-cultural, cross- geographical teams and maximize team efforts
• High level of responsiveness and ability to operate with a high degree of urgency and work in a pressurized environment
• Strong drive for results, able to plan, track and follow through to capture solutions and revenues

Skills, Capabilities & Personal attributes

• Strong Interpersonal and selling skills.
• Demonstrating passion and creativity in solving complex business issues.
• Ability to Lead with courage in a difficult market with poor infrastructure.
• Ability to work on own initiative and meet tight deadlines.
• Ability to demonstrate a strong commercial acumen and attention to detail.

• Merchant Relationship Management: Building and maintaining relationships with merchants to understand their payment processing needs.
• Sales and Onboarding: Assisting in the acquisition of new merchant accounts, guiding them through the onboarding process.
• Technical Support: Providing technical assistance and training to merchants on using POS systems and troubleshooting any issues.
• Compliance and Risk Management: Ensuring that all transactions comply with regulatory standards and company policies to mitigate risk.
• Performance Monitoring: Analyzing transaction data and merchant performance to identify opportunities for growth and improvement.
• Product Knowledge: Staying updated on the latest POS technologies and payment solutions to effectively communicate benefits to merchants.
• Market Research: Conducting market analysis to identify trends and competitive offerings that can influence strategy.
• Customer Service: Addressing any concerns or queries from merchants to ensure a positive experience with the POS systems.
• Reporting: Preparing reports on merchant performance, transaction trends, and sales activities for management review.
• Collaboration: Working with other departments (e.g., marketing, IT, risk) to enhance the overall service and product offering.
• Achieve monthly and weekly transaction target.
• Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly.
• Provide our clients with trusted advice that will enable them to fully appreciate the capabilities of Ecobank’s electronic product range.
• Lead the elimination of Manually Initiated Funds Transfers and other payments from the group through execution of a new on-boarding process where clients are connected to digital channels on day 1 (lead the cultural transformation effort) working in collaboration with Payments Product Managers and Operations
• Follow Ecobank requirements for new product development and innovation working in partnership with Business Development and Innovation Head
• Ensure proper controls are included into all risk management tools for our client access channels
• Lead complex implementation and ensure implementation standards after cash management or trade services proposal, involving multiple products, multiple services have been accepted by customer.
• Provide sales support to Relationship managers, Heads of TSG to secure the business of potential customers by working closely to define customer solutions
• To be fully accountable for the success of an implementation by interfacing with customer’s implementation team(s), who may reside in multiple locations, until customer’s satisfaction is received.
• Deliver quality customer service to Global and Regional customers through constant communication and effective customer complaint resolution.
• Liaises with other integral functions (such as Service Delivery, Sales, IT) to ensure the effective design and subsequent delivery of new channels and related functionality
• Driving up customer satisfaction on the relevant channels
• At this point, he/she is the market expert for the internet/related channels, identifying market opportunities and proposing channels actions to exploit these. This will include heavy assistance of the sales teams in responding to and winning RFP mandates
• Development of marketing plans in conjunction with CIB/CMB Marketing teams and the appropriate Transaction Services divisions
• Liaise with Product and Sales teams to facilitate the development of complimentary business goals, maximization of cross-selling opportunities and migration of best practice.
• Ensure continuous and effective training of product updates on channels, product information dissemination, campaigns and programs to achieve the desired levels of channel penetration
• Direct and support the preparation and presentation of sales proposals to account prospects across the target market in relation to channels.
• Ensure efficient and accurate client access financials, volume and trend analysis.

• Strong Interpersonal and selling skills.
• Demonstrating passion and creativity in solving complex business issues.
• Ability to Lead with courage in a difficult market with poor infrastructure.
• Ability to work on own initiative and meet tight deadlines.
• Ability to demonstrate a strong commercial acumen and attention to detail.

• Bachelor’s degree in business administration, Computing, Economics or Marketing. Master’s degree/MBA/Professional accreditation will be an added advantage.
• Line Experience in Cross Functional Business/Operation
• Orientation to Customer, workflow, and Systems thinking
• The candidate should have 2-5 years of product development/management, excellent interpersonal skills, strong execution and technical skills
• Relevant experience with at least Four years in Technology.
• Strong client focus and external orientation with the ability to understand client needs and stay abreast of macro-economic trends and contemporary finance and treasury practices
• High strategic, consultative and solution orientation with the ability to assess client needs at a relationship level and to package the banks products in response
• Excellent communication and presentation skills including a strong command of PowerPoint and public speaking
• Exceptional relationship management skills including strong ability to manage and effectively influence multiple stakeholders
• Good interpersonal skills with great emphasis on teamwork. Able to work effectively in cross-cultural, cross- geographical teams and maximize team efforts
• High level of responsiveness and ability to operate with a high degree of urgency and work in a pressurized environment
• Strong drive for results, able to plan, track and follow through to capture solutions and revenues