About this opportunity

The Mobile Financial Services (MFS) Program Manager is responsible to drive large and complex MFS Professional Services engagements toward Ericsson’s customers. The candidate will also support the Customer Success Manager(CSM) and Key Account Manager (KAM) with extensive technical knowledge. The MFS Program Manager is overall responsible for strategic planning, implementation, and successful delivery of organizational programs. This role oversees program development, manages cross-functional teams, ensures alignment with organizational goals, and drives measurable outcomes. Role reports to Head of MFS Service Delivery.

Join our Team

What you will do

• You will establish the Program/Project plan baseline: define projects breakdown, projects scope, secure the vital resources (mainly Project Managers) and plan and supervise all activities.
• Drive program execution: track projects progress, monitor and handle changes, conflicts, and critical issues!
• Mentor the team, to interact with them and support them in their professional growth, and to identify and recognize talents!
• Previous experience in management complex integration projects Global System Integration companies is a plus.
• Experience in pan-african delivery and ideally a multi-countries program
• Ability to work in geographically dispersed multi-functional units.
• PMP or Prince2 certification is Mandatory.
• Handle Program finance: ensure financial system monitoring, cost control...
• Develop the Project Management discipline: simplify processes, methods and tools with creative ideas.
• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.
• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.).
• Support customer escalation in line with matrix defined at function level.
• Develop the business: participate to contract preparation and to pre-sales meeting.
• Need strong hands-on experience when it comes to projects delivery.
• Need MFS, BSS & Cloud proficiency.
• Good understanding of Fintech Business and IT SI Projects challenges
• Automation experience and Devops and Agile certifications are plus.
• Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations.
• Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors.

You will bring

• Entrepreneurial & Commercial Thinking
• Persuading & Influencing ability
• Relating & Networking skills
• Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent.
• 10-15 years of Project Management solid experience in complex financial/banking or IT Integration systems Service Delivery with demonstrable experience of managing complex programs
• Good at handling resource planning and competence development
• Result oriented with customer first attitude
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
• Can handle stressful and ambiguous situations
• Strong delivery capabilities
• PMP Certification or Prince 2 certification will be required
• Agile certification (Scrum Master ..) and DevOps experience are a plus
• Domain experience: MFS and IT Systems Integration (APIs, Integration...)
• Financial Acumen & Analysis Skills
• Delivering Results & Meeting Customer Expectations
• Planning & Organizing skills
• Leading & Supervising abilities
• Business Understanding
• Consultative Selling Skills
• Customer and Market Insight
• Negotiation, Persuading & influencing Skills
• Project Management Skills
• Occupational Health & Safety (OHS)

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

• Establish the Program/Project plan baseline: define projects breakdown, projects scope, secure the vital resources (mainly Project Managers) and plan and supervise all activities.
• Drive program execution: track projects progress, monitor and handle changes, conflicts, and critical issues!
• Mentor the team, to interact with them and support them in their professional growth, and to identify and recognize talents!
• Handle Program finance: ensure financial system monitoring, cost control...
• Develop the Project Management discipline: simplify processes, methods and tools with creative ideas.
• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.
• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.).
• Support customer escalation in line with matrix defined at function level.
• Develop the business: participate to contract preparation and to pre-sales meeting.
• Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations.
• Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors.

• Entrepreneurial & Commercial Thinking
• Persuading & Influencing ability
• Relating & Networking skills
• Ability to work in geographically dispersed multi-functional units.
• Strong hands-on experience when it comes to projects delivery.
• MFS, BSS & Cloud proficiency.
• Good understanding of Fintech Business and IT SI Projects challenges
• Good at handling resource planning and competence development
• Result oriented with customer first attitude
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
• Can handle stressful and ambiguous situations
• Strong delivery capabilities
• Domain experience: MFS and IT Systems Integration (APIs, Integration...)
• Financial Acumen & Analysis Skills
• Delivering Results & Meeting Customer Expectations
• Planning & Organizing skills
• Leading & Supervising abilities
• Business Understanding
• Consultative Selling Skills
• Customer and Market Insight
• Negotiation, Persuading & influencing Skills
• Project Management Skills
• Occupational Health & Safety (OHS)

• Bachelor or Master of Science in Engineering, Computer Science or equivalent.
• 10-15 years of Project Management solid experience in complex financial/banking or IT Integration systems Service Delivery with demonstrable experience of managing complex programs
• PMP or Prince2 certification is Mandatory.
• PMP Certification or Prince 2 certification will be required
• Agile certification (Scrum Master ..) and DevOps experience are a plus