Vacancy title:
Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service, Restaurant & Hospitality, Cleaning & Facilities, Admin & Office]

Jobs at:
Hotel 360° Namasuba

Deadline of this Job:
Saturday, August 15 2026

Duty Station:
St. John’s Road, Namasuba, Ndejje | Namasuba | Wakiso

Summary
Date Posted: Thursday, August 6 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary

The Receptionist serves as the first point of contact for guests, ensuring a warm welcome and efficient front office operations. The role involves managing reservations, handling guest inquiries, processing check-ins and check-outs, and delivering outstanding customer service.

Key Responsibilities

Front Office Operations

• Welcome guests and assist with check-in and check-out procedures.
• Manage room reservations and update booking systems.
• Handle telephone calls, emails, and guest inquiries professionally.
• Process payments and maintain accurate guest records.

Customer Service

• Provide guests with information about hotel services and local attractions.
• Respond promptly to guest requests and resolve complaints professionally.
• Maintain a welcoming and professional reception area.

Administrative Duties

• Prepare daily reports and maintain front office documentation.
• Coordinate with housekeeping and other departments regarding guest requirements.
• Ensure confidentiality of guest information.

Minimum Qualifications

• Certificate or Diploma in Hospitality Management, Front Office Operations, Business Administration, or a related field.

Experience

• Minimum of 2 years' experience in front office or customer service within the hospitality industry.

Core Competencies

• Customer service.
• Computer literacy.
• Communication and interpersonal skills.
• Organization and attention to detail.
• Professional appearance and conduct.
• Ability to multitask.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Send your CV and cover letter or deliver your application to Hotel 360 – St. John’s Road, Namasuba, Ndejje. Call for more information: 0757414826

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