Position Description

Position: Revenue Collection Agent

Reports to: Revenue Protection Officer

Duties and Responsibilities;

• Identifying customers with outstanding debts.
• Contacting and tracking debtors, encouraging timely repayment.
• Handling customer questions, complaints and inquiries.
• Creating and implementing debt collection courses of action.
• Negotiating specific payment plan arrangements with debtors.
• Investigating discrepancies to resolve outstanding customer accounts

Skills and qualifications;

• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication.
• Excellent negotiation skills.
• Problem-solving mindset
• Professional phone etiquette

Must have;

• Customer service experience.
• Knowledge of debt collection legal requirements.
• Strong time-management skills.
• Database management skills.
• Experience working in a deadline-driven environment.

• Identifying customers with outstanding debts.
• Contacting and tracking debtors, encouraging timely repayment.
• Handling customer questions, complaints and inquiries.
• Creating and implementing debt collection courses of action.
• Negotiating specific payment plan arrangements with debtors.
• Investigating discrepancies to resolve outstanding customer accounts

• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication.
• Excellent negotiation skills.
• Problem-solving mindset
• Professional phone etiquette

• Customer service experience.
• Knowledge of debt collection legal requirements.
• Strong time-management skills.
• Database management skills.
• Experience working in a deadline-driven environment.