JOB ROLE/ PURPOSE:

To oversee the repair, maintenance, and operational reliability of URA’s hardware infrastructure, including desktops, laptops, Customs Cargo Scanners, Customs Cargo eSeals for RECTS, power systems (UPS, generators), servers, peripherals, and networking equipment, ensuring high availability, performance, and alignment with URA’s IT strategy to support efficient operations and service delivery

PRINCIPLE ACCOUNTABILITIES

1. Oversee the repair and maintenance of URA’s hardware infrastructure

• Diagnose and repair hardware issues on desktops, laptops, servers, peripherals, and networking equipment to ensure operational continuity.
• Develop and implement preventive maintenance schedules for hardware assets to enhance longevity and performance
• Monitor hardware performance and troubleshoot failures to minimize disruptions to URA operations
• Maintain detailed records of repairs, maintenance activities, and service histories for audit and reporting purposes
• Collaborate with IT teams to ensure hardware compatibility with software applications and network configurations

2. Ensure reliable, continuous, and redundant power supply to optimize efficiency and compliance for data centers, IT equipment and branch connectivity.

• Designing and implementing power redundancy systems to prevent outages and maintain uninterrupted operations.
• Conducting power audits to assess energy usage, identify inefficiencies, and ensure compliance with regulations.
• Monitoring and maintaining electrical equipment and IT systems to guarantee operational reliability and safety.
• Coordinating with maintenance teams and external contractors for timely repairs, upgrades, and system testing.

3. Manage the maintenance and calibration of specialized equipment

• Oversee regular maintenance and calibration of Customs Cargo Scanners to ensure accurate and reliable scanning operations
• Manage the repair, testing, and maintenance of Customs Cargo eSeals for RECTS to support secure cargo tracking and compliance
• Coordinate with vendors and technical specialists for advanced repairs and calibration of specialized equipment
• Document maintenance procedures and calibration results to comply with regulatory and operational standards e.g atomic energy and radiation application standards
• Train staff on proper handling and basic maintenance of specialized equipment to prevent damage and misuse

4. Ensure the reliability and maintenance of power systems and server infrastructure

• Conduct regular maintenance and testing of UPS systems and generators to ensure uninterrupted power supply for critical operations
• Monitor Data Centre passive hardware performance, including, and cooling systems, to ensure high availability and reliability
• Coordinate repairs or replacements of faulty power system components or server hardware to prevent operational disruptions
• Implement redundancy and backup power strategies to enhance system resilience and uptime
• Maintain accurate records of all hardware assets, including inventory tracking, purchase history, and maintenance logs
• Document power systems maintenance activities to support compliance and operational continuity planning

5. Coordinate with stakeholders to manage hardware repairs and vendor services

• Maintain an accurate inventory of hardware assets, including desktops, laptops, scanners, eSeals, servers, and networking equipment
• Negotiate with vendors to procure spare parts, schedule maintenance services, and manage warranty or service contracts
• Ensure hardware maintenance complies with URA’s technical standards and national regulations
• Communicate hardware status, repair schedules, and maintenance plans to stakeholders to ensure transparency and alignment
• Evaluate vendor performance and provide recommendations to optimize service delivery and cost efficiency.

6. Manage Hardware Inventory, Lifecycle & Repair Operations Management

• Maintain accurate records of all hardware assets, including inventory tracking, purchase history, and maintenance logs
• Supervise the diagnosis and repair of hardware issues to minimize service interruptions
• Evaluate hardware needs across departments and recommend appropriate solutions based on performance, cost, and technological advancements.
• Ensure adherence to service-level agreements (SLAs) for hardware repair, replacements, and upgrades

7. Plan and manage the performance and development of staff under supervision so as to improve their productivity.

• Plan and budget for resource requirements in the business Unit and monitor the usage to ensure efficiency
• Develop and monitor a Business Unit Work plan and develop performance agreements with all the staff under supervision
• Monitor staff performance and provide guidance and periodic feedback for performance improvement
• Assess the training and development needs of staff under supervision and recommend appropriate interventions
• Provide coaching and mentoring support to staff under supervision
• Initiate and implement activities/programs intended to create and harness teamwork in the business Unit
• Implement succession planning and any other staff related programs as introduced and approved in the organization
• Create and maintain a working atmosphere that fosters creativity and innovation in the team

PERSON SPECIFICATIONS

Essential Requirements

• An Honor’s Bachelor’s Degree in either; Computer Science, Electrical Engineering, Computer Engineering or Telecommunications Engineering from a recognized academic institution.
• At least three (03) years of experience in managing hardware installations, repairs and maintenance from a reputable Organization.
• Foundations Certification in IT Service Management ITIL v4
• An impeccable record of integrity

Desirable Requirements

• Certification in IT hardware support (e.g., CompTIA A+, Server+, Cisco Certified Technician).
• Diploma in Electrical/Electronics Engineering
• Certification in Network Administration (e.g., CCNA) or Power Systems Management
• Experience maintaining specialized equipment, such as cargo scanners or electronic seals, in a public sector or logistics environment.
• Proficiency in diagnostic tools and software for hardware troubleshooting and repair.

Knowledge

• Knowledge of hardware maintenance and repair processes, including asset lifecycle management.
• Knowledge of specialized equipment operations, including Customs Cargo Scanners and eSeals for RECTS.
• Knowledge of power systems (UPS, generators) and their maintenance requirements.
• Relevant network administration manuals
• The URA ICT Policy

SPECIAL SKILLS AND ATTRIBUTES

The incumbent must be able to demonstrate;

• Strong skills in hardware diagnostics, repair, and preventive maintenance
• Expertise in maintaining specialized equipment and power systems
• The job holder must demonstrate ability of building, leading and working with teams
• Must have excellent interpersonal skills, written and oral communication skills, including the ability to communicate effectively across all levels in the organization.
• Must have effective report writing and leadership skills
• Demonstrated analytical and problem-solving ability and ability to work under pressure and tight schedules
• Ability to

• Diagnose and repair hardware issues on desktops, laptops, servers, peripherals, and networking equipment to ensure operational continuity.
• Develop and implement preventive maintenance schedules for hardware assets to enhance longevity and performance
• Monitor hardware performance and troubleshoot failures to minimize disruptions to URA operations
• Maintain detailed records of repairs, maintenance activities, and service histories for audit and reporting purposes
• Collaborate with IT teams to ensure hardware compatibility with software applications and network configurations
• Design and implement power redundancy systems to prevent outages and maintain uninterrupted operations.
• Conduct power audits to assess energy usage, identify inefficiencies, and ensure compliance with regulations.
• Monitor and maintain electrical equipment and IT systems to guarantee operational reliability and safety.
• Coordinate with maintenance teams and external contractors for timely repairs, upgrades, and system testing.
• Oversee regular maintenance and calibration of Customs Cargo Scanners to ensure accurate and reliable scanning operations
• Manage the repair, testing, and maintenance of Customs Cargo eSeals for RECTS to support secure cargo tracking and compliance
• Coordinate with vendors and technical specialists for advanced repairs and calibration of specialized equipment
• Document maintenance procedures and calibration results to comply with regulatory and operational standards e.g atomic energy and radiation application standards
• Train staff on proper handling and basic maintenance of specialized equipment to prevent damage and misuse
• Conduct regular maintenance and testing of UPS systems and generators to ensure uninterrupted power supply for critical operations
• Monitor Data Centre passive hardware performance, including, and cooling systems, to ensure high availability and reliability
• Coordinate repairs or replacements of faulty power system components or server hardware to prevent operational disruptions
• Implement redundancy and backup power strategies to enhance system resilience and uptime
• Maintain accurate records of all hardware assets, including inventory tracking, purchase history, and maintenance logs
• Document power systems maintenance activities to support compliance and operational continuity planning
• Maintain an accurate inventory of hardware assets, including desktops, laptops, scanners, eSeals, servers, and networking equipment
• Negotiate with vendors to procure spare parts, schedule maintenance services, and manage warranty or service contracts
• Ensure hardware maintenance complies with URA’s technical standards and national regulations
• Communicate hardware status, repair schedules, and maintenance plans to stakeholders to ensure transparency and alignment
• Evaluate vendor performance and provide recommendations to optimize service delivery and cost efficiency.
• Maintain accurate records of all hardware assets, including inventory tracking, purchase history, and maintenance logs
• Supervise the diagnosis and repair of hardware issues to minimize service interruptions
• Evaluate hardware needs across departments and recommend appropriate solutions based on performance, cost, and technological advancements.
• Ensure adherence to service-level agreements (SLAs) for hardware repair, replacements, and upgrades
• Plan and budget for resource requirements in the business Unit and monitor the usage to ensure efficiency
• Develop and monitor a Business Unit Work plan and develop performance agreements with all the staff under supervision
• Monitor staff performance and provide guidance and periodic feedback for performance improvement
• Assess the training and development needs of staff under supervision and recommend appropriate interventions
• Provide coaching and mentoring support to staff under supervision
• Initiate and implement activities/programs intended to create and harness teamwork in the business Unit
• Implement succession planning and any other staff related programs as introduced and approved in the organization
• Create and maintain a working atmosphere that fosters creativity and innovation in the team

• Strong skills in hardware diagnostics, repair, and preventive maintenance
• Expertise in maintaining specialized equipment and power systems
• Ability of building, leading and working with teams
• Excellent interpersonal skills, written and oral communication skills, including the ability to communicate effectively across all levels in the organization.
• Effective report writing and leadership skills
• Demonstrated analytical and problem-solving ability and ability to work under pressure and tight schedules

• An Honor’s Bachelor’s Degree in either; Computer Science, Electrical Engineering, Computer Engineering or Telecommunications Engineering from a recognized academic institution.
• At least three (03) years of experience in managing hardware installations, repairs and maintenance from a reputable Organization.
• Foundations Certification in IT Service Management ITIL v4
• An impeccable record of integrity
• Certification in IT hardware support (e.g., CompTIA A+, Server+, Cisco Certified Technician).
• Diploma in Electrical/Electronics Engineering
• Certification in Network Administration (e.g., CCNA) or Power Systems Management
• Experience maintaining specialized equipment, such as cargo scanners or electronic seals, in a public sector or logistics environment.
• Proficiency in diagnostic tools and software for hardware troubleshooting and repair.