About FINCA Uganda

FINCA Uganda is a subsidiary of FINCA Impact Finance and part of a network of 21 microfinance institutions and banks that provide socially responsible financial services that enable low – income individuals and communities to invest in the future. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world. FINCA is looking for a dynamic people to join their team of professionals as Tellers. Details are highlighted as follows:

Summary

The Teller will be responsible for providing exceptional customer experience while ensuring efficient and accurate transaction processing for FINCA Uganda customers.

Key Duties & Responsibilities

• Processing customer cash entries after carrying out proper due diligence checks.
• Escalating any suspicious transactions to the Head Teller and Branch Operations Supervisors.
• Resolving customer queries, inquiries and complaints as per the management process.
• Escalating any complaints not resolved.
• Contributing to the branch business growth initiatives, both savings and credit
• Maintaining high quality control on day-to-day branch operations and report any control lapses.
• Developing initiatives to improve processing efficiencies and initiatives to support branch cost control.
• Ensuring proper document filing system.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong interpersonal skills
• Strong numerical skills.
• Excellent communication skills and ability to work with teams and independently.
• Ability to maintain a professional appearance and provide a positive company image.
• Good problem solving, multitasking and negotiation skills.
• Computer literate and familiar with MS Office and other applications.
• High level of analytical and creative skills.
• Ability to work well under pressure.
• Professionalism.

Qualifications, Skills & Experience

• A Bachelor’s Degree/Diploma in Education and any business related fields from a recognized University/Institution

• Processing customer cash entries after carrying out proper due diligence checks.
• Escalating any suspicious transactions to the Head Teller and Branch Operations Supervisors.
• Resolving customer queries, inquiries and complaints as per the management process.
• Escalating any complaints not resolved.
• Contributing to the branch business growth initiatives, both savings and credit
• Maintaining high quality control on day-to-day branch operations and report any control lapses.
• Developing initiatives to improve processing efficiencies and initiatives to support branch cost control.
• Ensuring proper document filing system.

• Strong interpersonal skills
• Strong numerical skills.
• Excellent communication skills and ability to work with teams and independently.
• Ability to maintain a professional appearance and provide a positive company image.
• Good problem solving, multitasking and negotiation skills.
• Computer literate and familiar with MS Office and other applications.
• High level of analytical and creative skills.
• Ability to work well under pressure.
• Professionalism.

• A Bachelor’s Degree/Diploma in Education and any business related fields from a recognized University/Institution