Job Purpose Statement

The Trade Finance Officer will provide support to the Manager, Trade Finance by monitoring and implementing the unit’s strategic objectives to increase trade finance income and business volumes through existing & new Trade Products to be rolled out.

Key Accountabilities (Duties and Responsibilities)

Financial 30%

• Drive the growth of Trade Finance income and business volumes as per set performance targets through Trade finance products to identified customers to Corporate & Retail Banking segments
• Carry out product re-engineering and rollout customized trade finance products to the existing portfolio.
• Agree on the Departments budgets in conjunction with head of department and ensure that products/processes are in place to monitor performance against budget.
• Maintain existing client base and acquisition of new business from the market.
• Ensure adherence to statutory and bank legal requirements in relation to operations in Trade Finance front office.
• Liaise with internal business units (internal customers) supported by service areas under my control to ensure that plans are developed to support future requirements.
• Support Relationship Managers to market customized products introduced to grow incomes and business volumes.
• Carry out market intelligence on trade products and pricing models on a regular basis to ensure that the bank remains competitive.
• Prepare and deliver presentations to customers.
• Grow Trade Finance portfolio and customer base by on boarding key clients where Trade business has been identified.

Internal Business Process 40%

• Expand the Bank’s product offering to current and prospective customers through product features enhancement and promotion of traditional and innovative trade related products.
• Understand clients’ businesses and anticipate their requirements through consultative cross selling. To match clients’ needs with product capabilities through presentation of tailored proposals in order to maximize revenue and profitability.
• Be a crucial part of the solution implementation and follow up team to ensure client inconvenience is minimized.
• Provide advisory and guidance services to the relationship managers, operations staff, credit risk teams and branch network in relation to trade finance related products and transactions.
• Co-ordinate utilization reports for Structured Trade Finance facilities and other Trade products between the back office and credit risk for purposes of monitoring.
• Co-ordinate audit activities for the department when due.
• Ensure effective escalation and resolution of operational issues covering areas under direct control.

Customer 20%

• Assist customers resolve problems where the cause appears to be within own area of responsibility.
• Initiate actions to overcome problems identified in meeting the service levels.
• Ensure agreed SLAs with the department are adhered to by all parties.

Learning and Growth 10%

• Conduct product training to Bank staff across the bank.
• Develop and agree on an annual basis, individual and team performance objectives, standards and targets.
• Review regularly performance against agreed objectives.
• Identify development and training needs and develop plans to satisfy areas identified.

Job Specifications

Academic:

• A Bachelor’s degree from a recognized University.

Professional:

• Professional Banking Qualification (ACIB) is an added advantage

Desired work experience:

• At least 3 years work experience in Banking
• Experience in customer service and Trade products
• General Branch Banking Operations
• Experience in relationship management and service delivery

• Drive the growth of Trade Finance income and business volumes as per set performance targets through Trade finance products to identified customers to Corporate & Retail Banking segments
• Carry out product re-engineering and rollout customized trade finance products to the existing portfolio.
• Agree on the Departments budgets in conjunction with head of department and ensure that products/processes are in place to monitor performance against budget.
• Maintain existing client base and acquisition of new business from the market.
• Ensure adherence to statutory and bank legal requirements in relation to operations in Trade Finance front office.
• Liaise with internal business units (internal customers) supported by service areas under my control to ensure that plans are developed to support future requirements.
• Support Relationship Managers to market customized products introduced to grow incomes and business volumes.
• Carry out market intelligence on trade products and pricing models on a regular basis to ensure that the bank remains competitive.
• Prepare and deliver presentations to customers.
• Grow Trade Finance portfolio and customer base by on boarding key clients where Trade business has been identified.
• Expand the Bank’s product offering to current and prospective customers through product features enhancement and promotion of traditional and innovative trade related products.
• Understand clients’ businesses and anticipate their requirements through consultative cross selling. To match clients’ needs with product capabilities through presentation of tailored proposals in order to maximize revenue and profitability.
• Be a crucial part of the solution implementation and follow up team to ensure client inconvenience is minimized.
• Provide advisory and guidance services to the relationship managers, operations staff, credit risk teams and branch network in relation to trade finance related products and transactions.
• Co-ordinate utilization reports for Structured Trade Finance facilities and other Trade products between the back office and credit risk for purposes of monitoring.
• Co-ordinate audit activities for the department when due.
• Ensure effective escalation and resolution of operational issues covering areas under direct control.
• Assist customers resolve problems where the cause appears to be within own area of responsibility.
• Initiate actions to overcome problems identified in meeting the service levels.
• Ensure agreed SLAs with the department are adhered to by all parties.
• Conduct product training to Bank staff across the bank.
• Develop and agree on an annual basis, individual and team performance objectives, standards and targets.
• Review regularly performance against agreed objectives.
• Identify development and training needs and develop plans to satisfy areas identified.

• Trade Finance Products
• Customer Service
• Branch Banking Operations
• Relationship Management
• Service Delivery
• Market Intelligence
• Product Re-engineering
• Consultative Cross-selling
• Financial Analysis
• Presentation Skills

• A Bachelor’s degree from a recognized University.
• Professional Banking Qualification (ACIB) is an added advantage