Description

FINCA Uganda is hiring Branch Manager (Gulu and Koboko) to head the branch team and supervise all branch operations in line with institutional policies and procedures. The role involves planning, coordinating, and managing business growth and development of savings at the branch by supervising and monitoring staff performance in line with the strategic plan.

Reports To: Regional Manager

Key Duties and Responsibilities

Managing Branch Staff

• Review staff performance and recommend measures to improve performance to the Regional Manager.
• Ensure the branch has sufficient staffing and plan staff leave to maintain efficient operations.
• Boost staff morale through counselling, creating a good work environment, and monitoring discipline.
• Coach and mentor staff to achieve required performance levels.

Customer Service

• Ensure customer acquisition and service delivery are anchored on a consistently superior customer experience.
• Plan and implement operational service excellence strategies that support customer acquisition, retention, and loyalty.
• Identify, assess, monitor, and respond to customer concerns using standard customer care survey tools.
• Plan and monitor loan disbursement processes for quick service delivery and efficiency.
• Develop and supervise strategies to grow savings products and maintain quality loan portfolios.

Business Growth and Portfolio Management

• Plan and monitor loan portfolio growth and outreach.
• Develop and monitor growth of the savings portfolio.
• Review performance of all products and formulate improvement strategies.
• Solicit business and attend to key company customers to grow the business.

Branch Administration

• Ensure security of branch premises and equipment.
• Maintain branch premises and assets through timely repairs and maintenance.
• Maintain an asset register.
• Identify fixed asset needs and submit requisitions to the Senior Administrative Officer.

Budgeting and Financial Control

• Prepare the branch budget.
• Approve branch expenses within limits and review expense reports.
• Monitor budget performance and explain variances to the Finance and Administrative Manager.
• Prepare annual work plans reviewed semi-annually with the Regional Manager.

Liquidity Management

• Plan and monitor daily cash requirements of the branch.
• Maintain branch cash insurance limits.

Compliance and Audit

• Review branch transactions daily to ensure compliance with operating guidelines.
• Train staff on policies and procedures.
• Monitor staff adherence to FINCA policies and procedures.
• Advise management on policy and procedure improvements.
• Liaise with internal audit to facilitate audits and implement recommendations.

Branch Relationships and Reporting

• Represent the company in public events to raise its profile in the community.
• Maintain relationships with other financial institutions.
• Review and submit daily, weekly, and monthly branch reports.

Competencies

• Leading with integrity
• Employee engagement
• Results-oriented mindset
• Ability to collaborate
• Recruitment and staffing management
• Financial responsibility

Qualifications and Experience

• Bachelor’s Degree in Commerce, Accounting, Business Administration, or another business-related course.
• 4 years of work experience in a recognized Microfinance Deposit Taking Institution or Commercial Bank.
• At least 1 year of experience at manager level or in an acceptable supervisory role such as Credit Supervisor or Accountant.

• Review staff performance and recommend measures to improve performance to the Regional Manager.
• Ensure the branch has sufficient staffing and plan staff leave to maintain efficient operations.
• Boost staff morale through counselling, creating a good work environment, and monitoring discipline.
• Coach and mentor staff to achieve required performance levels.
• Ensure customer acquisition and service delivery are anchored on a consistently superior customer experience.
• Plan and implement operational service excellence strategies that support customer acquisition, retention, and loyalty.
• Identify, assess, monitor, and respond to customer concerns using standard customer care survey tools.
• Plan and monitor loan disbursement processes for quick service delivery and efficiency.
• Develop and supervise strategies to grow savings products and maintain quality loan portfolios.
• Plan and monitor loan portfolio growth and outreach.
• Develop and monitor growth of the savings portfolio.
• Review performance of all products and formulate improvement strategies.
• Solicit business and attend to key company customers to grow the business.
• Ensure security of branch premises and equipment.
• Maintain branch premises and assets through timely repairs and maintenance.
• Maintain an asset register.
• Identify fixed asset needs and submit requisitions to the Senior Administrative Officer.
• Prepare the branch budget.
• Approve branch expenses within limits and review expense reports.
• Monitor budget performance and explain variances to the Finance and Administrative Manager.
• Prepare annual work plans reviewed semi-annually with the Regional Manager.
• Plan and monitor daily cash requirements of the branch.
• Maintain branch cash insurance limits.
• Review branch transactions daily to ensure compliance with operating guidelines.
• Train staff on policies and procedures.
• Monitor staff adherence to FINCA policies and procedures.
• Advise management on policy and procedure improvements.
• Liaise with internal audit to facilitate audits and implement recommendations.
• Represent the company in public events to raise its profile in the community.
• Maintain relationships with other financial institutions.
• Review and submit daily, weekly, and monthly branch reports.

• Leading with integrity
• Employee engagement
• Results-oriented mindset
• Ability to collaborate
• Recruitment and staffing management
• Financial responsibility

• Bachelor’s Degree in Commerce, Accounting, Business Administration, or another business-related course.
• 4 years of work experience in a recognized Microfinance Deposit Taking Institution or Commercial Bank.
• At least 1 year of experience at manager level or in an acceptable supervisory role such as Credit Supervisor or Accountant.