Delivery Manager (Digital Services)
2025-07-07T05:13:41+00:00
GoldServe
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_11781/logo/GoldServe.png
https://gold-serve.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Professional Services
Computer & IT
2025-07-12T17:00:00+00:00
Uganda
8
Job Purpose:
The Delivery Manager, Digital Services, will lead the Serve Digital division, ensuring the successful delivery of technology solutions, including software development and technology reseller ship projects.
The role involves managing project execution, overseeing post-delivery services, and driving the growth of Serve Digital in alignment with company objectives. The Delivery Manager will work closely with independent contractors and Consultant Project Managers while building a strong internal team to support ongoing and future initiatives.
1. Leadership:
a) Lead Serve Digital’s operations, ensuring project delivery aligns with business objectives and client expectations.
b) Shape and implement the division’s growth strategy, overseeing the management and execution of current and future projects.
c) Build, mentor, and manage the internal team while taking responsibility for recruiting future talent.
2. Project and Delivery Management:
a) Oversee the planning, execution, and delivery of digital services projects, ensuring high-quality standards.
b) Coordinate with Consultant Project Managers to monitor progress, maintain timelines, and ensure budget compliance.
c) Manage post-delivery support and service enhancements for clients.
3. Technical Oversight:
a) Apply technical skills in DevOps, Big Data, programming (Python, JavaScript, and SQL) to provide guidance and assess software development projects.
b) Stay up to date with emerging technologies to ensure Serve Digital remains competitive.
c) Lead on all issues relating to hardware related sales.
4. Client and Partner Management:
a) Engage with clients to understand requirements, provide updates, and ensure client satisfaction.
b) Develop relationships with technology partners and support efforts to secure technology service partners overseas when needed.
5. Collaboration
a) Prepare and manage budgets for Serve Digital projects, monitor financial performance, and achieve financial targets.
b) Provide regular progress reports and updates to the executive management team via the COO, ensuring the alignment of Serve Digital with the overall business strategy.
6. Support on Ad hoc Assignments from Management
a) Support the rollout of innovations or products as guided by management.
b) Support on all activities within your purview of competence as requested by management or client teams.
Management Expectations for Excellent Performance
At GoldServe management is always on the lookout for star performers, those that go above and beyond their job descriptions. The following areas may be considered to showcase excellence
Ongoing Innovation:
Staying updated on the latest technology trends and implementing best practices that enhance the digital solutions offered by Serve Digital.
Stakeholder Management:
a) Building and sustaining strong relationships with clients and technology partners, ensuring their needs are met and expectations exceeded.
b) Leveraging international work experience to navigate diverse business environments and secure new technology service provider contracts with companies overseas upon need.
Leadership:
Exhibiting leadership skills by motivating team members, recruiting and maintaining valuable talent, managing direct reports effectively, and establishing a culture that encourages innovation and continuous learning.
Strategic Alignment:
Work closely with the Chief Operations Officer to align operations/ project activities with the overall strategic objectives of the company
Minimum Requirements/Skills
a) An Advanced Degree from a reputable university, preferably with a background in IT, computer science, engineering, statistics, or a related field.
b) Possess 5-7 years of experience in software development, project management, or digital services roles.
c) Commercial Awareness – identifying client leads and growing existing clients to cover the bottom line.
d) Software: Proficiency in MS 365, DevOps, and Programming proficiency in Python, JavaScript, and SQL is essential.
e) Program Management: Proven ability to manage multiple projects simultaneously, ensuring timely delivery and quality outcomes.
f) Mentoring: Ability to lead and guide independent contractors, business analysts, developers, project managers, by providing direction, support, and motivation.
g) Communication: Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.
h) Organization: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
i) Problem-Solving: Ability to identify and resolve project issues and risks in a timely and effective manner.
j) Interpersonal: Ability to build and maintain positive relationships with stakeholders from diverse backgrounds and cultures.
k) Self-Directed individual to instil a results-oriented culture to deliver on requirements.
l) Corporate Entrepreneurial skills are essential to this role.
Age and Gender Parity Statement:
GoldServe is committed to fostering diversity and inclusion, with a particular focus on encouraging women to pursue leadership positions in technology. We are an equal-opportunities employer and actively encourage women to apply for this role.
1. Leadership: a) Lead Serve Digital’s operations, ensuring project delivery aligns with business objectives and client expectations. b) Shape and implement the division’s growth strategy, overseeing the management and execution of current and future projects. c) Build, mentor, and manage the internal team while taking responsibility for recruiting future talent. 2. Project and Delivery Management: a) Oversee the planning, execution, and delivery of digital services projects, ensuring high-quality standards. b) Coordinate with Consultant Project Managers to monitor progress, maintain timelines, and ensure budget compliance. c) Manage post-delivery support and service enhancements for clients. 3. Technical Oversight: a) Apply technical skills in DevOps, Big Data, programming (Python, JavaScript, and SQL) to provide guidance and assess software development projects. b) Stay up to date with emerging technologies to ensure Serve Digital remains competitive. c) Lead on all issues relating to hardware related sales. 4. Client and Partner Management: a) Engage with clients to understand requirements, provide updates, and ensure client satisfaction. b) Develop relationships with technology partners and support efforts to secure technology service partners overseas when needed. 5. Collaboration a) Prepare and manage budgets for Serve Digital projects, monitor financial performance, and achieve financial targets. b) Provide regular progress reports and updates to the executive management team via the COO, ensuring the alignment of Serve Digital with the overall business strategy. 6. Support on Ad hoc Assignments from Management a) Support the rollout of innovations or products as guided by management. b) Support on all activities within your purview of competence as requested by management or client teams. Management Expectations for Excellent Performance At GoldServe management is always on the lookout for star performers, those that go above and beyond their job descriptions. The following areas may be considered to showcase excellence Ongoing Innovation: Staying updated on the latest technology trends and implementing best practices that enhance the digital solutions offered by Serve Digital. Stakeholder Management: a) Building and sustaining strong relationships with clients and technology partners, ensuring their needs are met and expectations exceeded. b) Leveraging international work experience to navigate diverse business environments and secure new technology service provider contracts with companies overseas upon need. Leadership: Exhibiting leadership skills by motivating team members, recruiting and maintaining valuable talent, managing direct reports effectively, and establishing a culture that encourages innovation and continuous learning. Strategic Alignment: Work closely with the Chief Operations Officer to align operations/ project activities with the overall strategic objectives of the company
a) An Advanced Degree from a reputable university, preferably with a background in IT, computer science, engineering, statistics, or a related field. b) Possess 5-7 years of experience in software development, project management, or digital services roles. c) Commercial Awareness – identifying client leads and growing existing clients to cover the bottom line. d) Software: Proficiency in MS 365, DevOps, and Programming proficiency in Python, JavaScript, and SQL is essential. e) Program Management: Proven ability to manage multiple projects simultaneously, ensuring timely delivery and quality outcomes. f) Mentoring: Ability to lead and guide independent contractors, business analysts, developers, project managers, by providing direction, support, and motivation. g) Communication: Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels. h) Organization: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines. i) Problem-Solving: Ability to identify and resolve project issues and risks in a timely and effective manner. j) Interpersonal: Ability to build and maintain positive relationships with stakeholders from diverse backgrounds and cultures. k) Self-Directed individual to instil a results-oriented culture to deliver on requirements. l) Corporate Entrepreneurial skills are essential to this role.
JOB-686b57851fc56
Vacancy title:
Delivery Manager (Digital Services)
[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT]
Jobs at:
GoldServe
Deadline of this Job:
Saturday, July 12 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Monday, July 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose:
The Delivery Manager, Digital Services, will lead the Serve Digital division, ensuring the successful delivery of technology solutions, including software development and technology reseller ship projects.
The role involves managing project execution, overseeing post-delivery services, and driving the growth of Serve Digital in alignment with company objectives. The Delivery Manager will work closely with independent contractors and Consultant Project Managers while building a strong internal team to support ongoing and future initiatives
1. Leadership:
a) Lead Serve Digital’s operations, ensuring project delivery aligns with business objectives and client expectations.
b) Shape and implement the division’s growth strategy, overseeing the management and execution of current and future projects.
c) Build, mentor, and manage the internal team while taking responsibility for recruiting future talent.
2. Project and Delivery Management:
a) Oversee the planning, execution, and delivery of digital services projects, ensuring high-quality standards.
b) Coordinate with Consultant Project Managers to monitor progress, maintain timelines, and ensure budget compliance.
c) Manage post-delivery support and service enhancements for clients.
3. Technical Oversight:
a) Apply technical skills in DevOps, Big Data, programming (Python, JavaScript, and SQL) to provide guidance and assess software development projects.
b) Stay up to date with emerging technologies to ensure Serve Digital remains competitive.
c) Lead on all issues relating to hardware related sales.
4. Client and Partner Management:
a) Engage with clients to understand requirements, provide updates, and ensure client satisfaction.
b) Develop relationships with technology partners and support efforts to secure technology service partners overseas when needed.
5. Collaboration
a) Prepare and manage budgets for Serve Digital projects, monitor financial performance, and achieve financial targets.
b) Provide regular progress reports and updates to the executive management team via the COO, ensuring the alignment of Serve Digital with the overall business strategy.
6. Support on Ad hoc Assignments from Management
a) Support the rollout of innovations or products as guided by management.
b) Support on all activities within your purview of competence as requested by management or client teams.
Management Expectations for Excellent Performance
At GoldServe management is always on the lookout for star performers, those that go above and beyond their job descriptions. The following areas may be considered to showcase excellence
Ongoing Innovation:
Staying updated on the latest technology trends and implementing best practices that enhance the digital solutions offered by Serve Digital.
Stakeholder Management:
a) Building and sustaining strong relationships with clients and technology partners, ensuring their needs are met and expectations exceeded.
b) Leveraging international work experience to navigate diverse business environments and secure new technology service provider contracts with companies overseas upon need.
Leadership:
Exhibiting leadership skills by motivating team members, recruiting and maintaining valuable talent, managing direct reports effectively, and establishing a culture that encourages innovation and continuous learning.
Strategic Alignment:
Work closely with the Chief Operations Officer to align operations/ project activities with the overall strategic objectives of the company
Minimum Requirements/Skills
a) An Advanced Degree from a reputable university, preferably with a background in IT, computer science, engineering, statistics, or a related field.
b) Possess 5-7 years of experience in software development, project management, or digital services roles.
c) Commercial Awareness – identifying client leads and growing existing clients to cover the bottom line.
d) Software: Proficiency in MS 365, DevOps, and Programming proficiency in Python, JavaScript, and SQL is essential.
e) Program Management: Proven ability to manage multiple projects simultaneously, ensuring timely delivery and quality outcomes.
f) Mentoring: Ability to lead and guide independent contractors, business analysts, developers, project managers, by providing direction, support, and motivation.
g) Communication: Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.
h) Organization: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
i) Problem-Solving: Ability to identify and resolve project issues and risks in a timely and effective manner.
j) Interpersonal: Ability to build and maintain positive relationships with stakeholders from diverse backgrounds and cultures.
k) Self-Directed individual to instil a results-oriented culture to deliver on requirements.
l) Corporate Entrepreneurial skills are essential to this role.
Age and Gender Parity Statement:
GoldServe is committed to fostering diversity and inclusion, with a particular focus on encouraging women to pursue leadership positions in technology. We are an equal-opportunities employer and actively encourage women to apply for this role.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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